ComplaintsforBudget Host Inn & Suites-Denton
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Complaint Details
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Initial Complaint
05/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Manager ***** was disgustingly rude. We requested a non-smoking room. She put us on the second floor and said that it was a non-smoking section. We come in and settle down for the night only to have the smell of cigarette from the room next to ** coming through our door. For context, there is a door that separates the two rooms. My mother and I am really sensitive to cigarette smoke. It makes ** physically sick. This resulted in me getting an immediate headache and my mother had chest pains, nausea, and a headache. My mother contacted the front desk right away and respectfully explained the situation. ***** said that she could move us downstairs (which she previously told us was a smoking area) and she would charge us more money. This was a confusing suggestion since we told her non-smoking. Then she retorted with and these were her exact words: "I should have never rented to you." Then, she hung up in my mother's face! I will never rent a room from these people ever again. Currently, my mother is feeling really sick and doesn't have an inhaler to ease the discomfort and my head is pounding. The behavior and attitude of ***** was inappropriate and unprofessional.Business response
05/16/2023
Another room was offered to see and if that was not to their liking then at that time a full refund would have been offered, but the guest did not want to check-it out and decided to spend the night in the same room. The hotel is not obligated to offer any refunds since the guest stayed the entire night until the check-out time 11:00 am.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.