1 Customer Reviews
Review from Melissa H
1 star04/23/2022
Free fix vs $3,000 fix? You be the judge. Quoted us a $3,000 repair bill on a $5,000 Polaris Sportsman we bought from them a couple of years ago. Needed a carb job, new starter, and a new battery, they said. Eventually found on our own that the reason it wouldn't start was a kinked gas line and a sluggish battery. Now it's running great. We've liked the idea of patronizing a family-owned business. However, working with a flat-out unethical business is off the table, for us. No more. Regret that I'm unable to give a zero-star rating. Also a couple of years ago, we bought a new Polaris RZR from them. Drove it 20 yards down a flat off-road trail near Valley View, and a wheel fell off the axle. No joke. Nice guys on the trail helped us load it back on the trailer to get it back to Cycle Center just before closing so they could fix their half-@ssed assembly job. Fortunately, no one was hurt. CC took no accountability for their screw-up. This first strike against them should have discouraged us from working with them again. Lesson learned. Finally.
Cycle Center of Denton Response
04/27/2022
******* ******'s machine was not in for repair. She brought the machine to us to get a value for us to purchase the machine from her. The machine was not running, the battery was dead, and we had to use a jump box to try to start the machine. The estimate of $2901.45 to get the machine up to sellable condition was quoted. This estimate included several more jobs for the machine that would be required to meet sellable standards. A " Make Run " quote was not given. I have been General Manager since 2005 and have not had a wheel just fall off a machine. I checked service history. The machine was sold 6/22/19 and we were contacted on 7/6/19 that the machine needed repair. The machine had a broken ball joint. The machine was repaired no charge to customer.
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