Business ProfileforSirius Van Lines LLC
Moving Companies
Additional business information
Additional Info:
On July 29, 2021, BBB reviewed a pattern of complaints regarding this business, Sirius Van Lines LLC, alleging that Sirius Van Lines received payments for movement and delivery of personal, home interior and furniture items across state lines that have not been delivered, that when able to speak with customer service, consumers receive arbitrary and unfulfilled deadlines for delivery, and/or that customer service is unreachable via any communication medium advertised by Sirius Van Lines.
On July 29, 2021, BBB sent correspondence to Sirius Van Lines LLC to address the pattern of complaints.
As of September 14, 2021, the business has failed to address the pattern of complaints with BBB. On July 29, 2021, BBB review a pattern of complaints regarding this business, Sirius Van Lines LLC, alleging that Sirius Van Lines received payments for movement and delivery of personal, home interior and furniture items across state lines that have not been delivered, that when able to speak with customer service, consumers receive arbitrary and unfulfilled deadlines for delivery, and/or that customer service is unreachable via any communication medium advertised by Sirius Van Lines.
On July 29, 2021, BBB sent correspondence to Sirius Van Lines LLC to address the pattern of complaints.
BBB also requested of Sirius Van Lines LLC documentation of active USDOT and TxDMV Movers licenses. Such a license is required for businesses offering interstate (i.e. across state lines) moving services.
As of September 14, 2021, Sirius Van Lines LLC has not responded to any BBB communications.
BBB suggests, before hiring a moving company, that you do your research and look up Business Profiles on BBB.org
On July 29, 2021, BBB sent correspondence to Sirius Van Lines LLC to address the pattern of complaints.
As of September 14, 2021, the business has failed to address the pattern of complaints with BBB. On July 29, 2021, BBB review a pattern of complaints regarding this business, Sirius Van Lines LLC, alleging that Sirius Van Lines received payments for movement and delivery of personal, home interior and furniture items across state lines that have not been delivered, that when able to speak with customer service, consumers receive arbitrary and unfulfilled deadlines for delivery, and/or that customer service is unreachable via any communication medium advertised by Sirius Van Lines.
On July 29, 2021, BBB sent correspondence to Sirius Van Lines LLC to address the pattern of complaints.
BBB also requested of Sirius Van Lines LLC documentation of active USDOT and TxDMV Movers licenses. Such a license is required for businesses offering interstate (i.e. across state lines) moving services.
As of September 14, 2021, Sirius Van Lines LLC has not responded to any BBB communications.
BBB suggests, before hiring a moving company, that you do your research and look up Business Profiles on BBB.org
Additional Info:
On July 29, 2021, BBB reviewed a pattern of complaints regarding this business, Sirius Van Lines LLC, alleging that Sirius Van Lines received payments for movement and delivery of personal, home interior and furniture items across state lines that have not been delivered, that when able to speak with customer service, consumers receive arbitrary and unfulfilled deadlines for delivery, and/or that customer service is unreachable via any communication medium advertised by Sirius Van Lines.
On July 29, 2021, BBB sent correspondence to Sirius Van Lines LLC to address the pattern of complaints.
As of September 14, 2021, the business has failed to address the pattern of complaints with BBB. On July 29, 2021, BBB review a pattern of complaints regarding this business, Sirius Van Lines LLC, alleging that Sirius Van Lines received payments for movement and delivery of personal, home interior and furniture items across state lines that have not been delivered, that when able to speak with customer service, consumers receive arbitrary and unfulfilled deadlines for delivery, and/or that customer service is unreachable via any communication medium advertised by Sirius Van Lines.
On July 29, 2021, BBB sent correspondence to Sirius Van Lines LLC to address the pattern of complaints.
BBB also requested of Sirius Van Lines LLC documentation of active USDOT and TxDMV Movers licenses. Such a license is required for businesses offering interstate (i.e. across state lines) moving services.
As of September 14, 2021, Sirius Van Lines LLC has not responded to any BBB communications.
BBB suggests, before hiring a moving company, that you do your research and look up Business Profiles on BBB.org
On July 29, 2021, BBB sent correspondence to Sirius Van Lines LLC to address the pattern of complaints.
As of September 14, 2021, the business has failed to address the pattern of complaints with BBB. On July 29, 2021, BBB review a pattern of complaints regarding this business, Sirius Van Lines LLC, alleging that Sirius Van Lines received payments for movement and delivery of personal, home interior and furniture items across state lines that have not been delivered, that when able to speak with customer service, consumers receive arbitrary and unfulfilled deadlines for delivery, and/or that customer service is unreachable via any communication medium advertised by Sirius Van Lines.
On July 29, 2021, BBB sent correspondence to Sirius Van Lines LLC to address the pattern of complaints.
BBB also requested of Sirius Van Lines LLC documentation of active USDOT and TxDMV Movers licenses. Such a license is required for businesses offering interstate (i.e. across state lines) moving services.
As of September 14, 2021, Sirius Van Lines LLC has not responded to any BBB communications.
BBB suggests, before hiring a moving company, that you do your research and look up Business Profiles on BBB.org
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Location of This Business
- 1512 Interstate 35 W STE 104, Denton, TX 76207-2420
- BBB File Opened:
- 5/20/2021
- Years in Business:
- 3
- Business Started:
- 10/29/2020
- Business Incorporated:
- 10/29/2020
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management
- Alon Sabin, Managing Member
- Alena Sabin, Managing Member
- Contact Information
Principal
- Alon Sabin, Managing Member
Customer Contact
- Alon Sabin, Managing Member
- Alena Sabin, Managing Member
Customer Complaints
22 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
01/11/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I had initially contracted SVL to move my daughter from ** to NM in June 2021 where she was to start medical school. This was anticipated because her husband was on active duty deployment with the Army in *****. When their orders got extended to remain there, I was told instead of refunding the $1400.00 I payed, they would just hold as a credit to move them at whatever place the Army sent them upon return. They came back to US Dec 2023. I have tried unsuccessfully to reach anyone via phone or email. I have name, receipt and reservation numbers etc should you require them. She now needs to move her home goods from ** to SC where they are stationed. She does not have more money to cover this move and we need this to ensure she gets all of her belongings to her new residence. Thank you for any help. The Army is covering her husbands items to be moved as they got married after his assignment was made.
Customer Reviews
5 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Nancy C
1 star
08/25/2023
You know that one decision you REGRET in life? Well, this will be one of them if you ever have to deal with Sirius Van Lines, LLC.If this review could be ********** stars, that's the rating I would give SVL. They are POS service that basically pickup all your moving items and then HOLD IT HOSTAGE for months! In my case about 6 months when I was moving from CA to GA in 2021.They sound nice on the phone in the beginning, but once they have your items, they will NOT answer any emails, phone calls, text or other forms of communication. You will be screwed out of thousands of $$$, and months later, when they finally decide to call you back knowing you are desperate, SVL will try to blackmail you with your own items saying they cannot deliver until you pay 100% FIRST (which is not legal, ill-advised). DO NOT TRUST them!I had to wait over 6 months, and on the day they said they would deliver, they were LATE 12+ hours to arrive at near midnight/11pm saying they need payment in cash or money order before they open the truck to give you your OWN items! I played hardball and managed to get the delivery driver's name and ID and would not give it back until they unloaded my property!In the end, my furniture was kept in 100+ degree weather for over 6 months, some of the items were melted, some damaged, some missing --- but I finally did get it back after INTENSE amounts of struggling, headache, stress and emotional/mental damage!AVOID AT ALL COSTS --- if the devil were a moving company, this is THEM.
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