Business ProfileforDenton Dodge Chrysler Jeep Ram

I discovered though an emailed credit alert from the reporting agency that I had a charge off from ***** financial. I immediately called Ally customer service on 9/28/23 to investigate how this could be possible. The customer service representative told me the vehicle was never turn into them. I explained to the customer service rep. the vehicle was returned to Denton Dodge dealership over a year and half ago. **** advised me to go speak with the dealership. I went to the dealership on 10/2/23 and spoke with ********************* the General Manager. He searched the leasing information and could not find anything. He asked me for the Vin Number, but I did not have the information on hand. I told him I had the documentation at home and would email him the information. The next day I emailed him the information and he called me back within an hour telling me that the vehicle was in preowned lot. I requested that he send the information provided through email and he honored my request. I spoke with ****'s and requested that they delete the charge off from my credit report. But they stated the dealership would not provide a date that the vehicle appeared at the dealership, therefore they could not remove the charge off. I emailed ****** and asked for support to help remove the charge off and he never responded back until I mentioned legal matter. He claimed he tried calling ****'s twice but could get through to them. I spoke with ****'s on 5/22/23 and they reached out for the second time to the dealership, and they stated again they do not have a date the vehicle appeared on the lot. I do have an email from ****** stating the vehicle was there "for some time" and if that was the case why did they return the vehicle?