ComplaintsforEckert Hyundai Inc.

• Initial Complaint

  12/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In April 2023, I had my 2014 Hyundai Santa Fe towed to Eckert Hyundai in ****** ***** because of an error code showing up. The code P136, I was told was a factory warranty issue. April 26, 2023, I picked the car up and reassured the problem was fixed. Sunday, December 3, 2023, the car started showing the same ************, December 4, 2023, I drove the car to Hyundai in ******. I was immediately told by ***** the serviceman, that they had no loaner vehicles, and the shuttle did not run on Monday. We called on Thursday, December 7, 2023, and were told by ***** the car was ready. I took an Uber over there and when I arrived, ***** said it would be an additional 90 minutes I had to wait. Around 5 PM, ***** found me in the waiting area and said, I have bad news, While we were doing the test drive, the engine seized, and the car is dead. He then tells me, We need to submit a request to Hyundai for an engine replacement and no we dont have a loaner car and we will need to see your oil change records. After telling *****, please dont try to blame this on us, I left in an Uber. We spoke to ***** again on Friday, December 7, 2023, and was told, he submitted the paperwork to Hyundai and was not sure of the timeframe. We called ***** back on Monday, December 11, 2023, and were told again, that he had no updated information, the paperwork had been submitted and no need to call him again, he would call us. I decided to call the Hyundai **************** number and after speaking to a case manager, I was told ***** had not submitted any paperwork but would try to get to it, today or tomorrow. I was also told it could take 2-3 weeks for an answer and in the meantime, car rentals are up to my discretion and loaner cars are at the discretion of the dealership. We feel like we are being treated poorly and unfairly and would appreciate someone looking into this.

  Customer response

  12/22/2023

  The business has responded and they are in the process of fixing my car 

• Initial Complaint

  09/22/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  My vehicle was subject to recall with a knock sensor. I started having issues with it running rough and took it to my local shop on September 12th, 2022. I was told that it was a rod bearing in my engine. I was not showing a code and have always done routine maintenance as recommended in my owners manual. I was out a vehicle all week. Fast forward to Saturday September 17th, 2022 and I took it to Hyundai to have them diagnose my vehicle. I had to tow it with my own money to the dealer and they couldn't look at it until Monday September 19th and they tell me because of my warranty they are replacing the engine which is the good news. They informed me I could not get a loaner car and my car would most likely take a month to fix. I called back on Tuesday September 20th to see if I could get a loaner car, keep in mind I have a full time job and kids to get to school as my wife is 6 months pregnant and high risk. Tuesday I call and they say no loaner car available. I call Hyundai corporate on Wednesday September 21st and file a case with them to try and get a vehicle. Another day passes and Thursday September 22nd I am told that I need to get a rental and they will reimburse me. Mind you the cheapest car available from Enterprise quoted me about $600 per week. I do not have the funds to make these payments and pay my bills whilst I wait for Hyundai to take 20+ days to reimburse my costs. Meanwhile my wife being a high risk pregnancy is burdened to walk 2 miles to drop my daughter off at school so I can continue to go to work to support us and two children. This is ludicrous how they can treat customers this way especially considering what a huge financial investment buying a vehicle is. Not to mention I am making payments on this vehicle for me to not be able to drive it.

• Initial Complaint

  08/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my 2022 Tuscan Hybrid to be serviced on 08/26. I had a wedding to attend which was suppose to be a magical day with my best friend destroyed by Eckhart. They didn't change the oil properly which left me stranded. The oil is all over my car on the paint and all over the driveway of my brand new home. I am now two hours from home stranded. The refused to do anything about the situation except to tell me to have the car towed and pay for the repairs. I asked them about a rental vehicle and they said since I can't bring the car to them they can't give me a rental. So because of their mistake I am now stranded with no solution.

  Business response

  11/04/2022

  Business Response /* (1000, 5, 2022/09/13) */ The customer was provided a loan vehicle while we repaired their vehicle. I confirmed with the customer yesterday that even though our mistake inconvenienced them greatly, we addressed the situation to their approval.

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