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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/02/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I had flooring and carpet done with this company. I have had some minor repair work that has needed to be done. They have fixed a few but this is a new one and I have been told we will get with you. They have called and called and gave me this or that number. To this day I have not heard from anyone. I have sent them all the pictures and emails and it has been a ghost town. Since they can't do what they say I will hire someone to fix their mistake.Business response
06/01/2022
Business Response /* (1000, 5, 2022/05/04) */ We contacted Mr. **** on 4/12/22 and scheduled a service call to for 5/6/22 to repair the issue. We followed up with Mr. **** 5/3/22 to confirm the service call appointment scheduled for 5/6/22. He said this date still worked for him. Consumer Response /* (2000, 7, 2022/05/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) For the time being everything is fixed that I can see. We have a lifetime so we will see what others issue comes up later.
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Contact Information
Business hours
Today,10:00 AM - 6:00 AM
MMonday | 10:00 AM - 6:00 AM |
---|---|
TTuesday | 10:00 AM - 6:00 PM |
WWednesday | 10:00 AM - 6:00 PM |
ThThursday | 10:00 AM - 7:00 PM |
FFriday | 10:00 AM - 7:00 PM |
SaSaturday | 10:00 AM - 7:00 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.