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ComplaintsforAdvanced Eye Care Center
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/08/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Eye exam on 3/22/2022 would have been fully covered by ******************* Several months after the service date a claim was filed with the insurance, but without the correct diagnosis codes. I have left dozens of voice mails supplying the information needed to file a correct claim. (The billing department never took any of my calls. I have details of all my contact attempts.) Even with the coding submitted, the Explanation of Benefits from the incorrect claim shows a Premera Network Discount of $110.39. The office continues to bill for full bill amount, not reduced by network discount. This practice could have had $276.61 from insurance months ago by simply correcting the claim. Instead they keep billing me for $387.00 and stonewalling all my attempts at resolution. The latest bill was received 7/15/2023. I am a senior, as are many of this practice's patients. How many do not know exactly what services are covered, or match doctor ***** to insurance statements, so they pay the bill? Instead I am reporting their continuing attempts to defraud me. I want a statement showing a zero balance.Customer response
09/08/2023
It has been a month since I filed this complaint, and I have heard nothing. I assume you have had no contact, as well. What else can I do to get this resolved? It's been a year and a half, with the constant danger that they'll try to damage my credit. The fact that they haven't reported this "balance" to the credit agencies is further proof that they are intentionally committing fraud.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.