Business ProfileforBeau's Bath House And Doggie Spa

I have been coming to this business since 2017-2018 for dog grooming. The last year services have declined - I had two out of the last 4 services that were sub par where pieces of my dogs bath service were omitted. Mistakes happen and I wanted to continue to give them business since I have used them for so long. This past week I dropped my dog off for his service and when I went to pick him up I was given the wrong report card of a dog named ********* - his name is *****. No big deal at the time. I paid my $75 and tipped $15 and they went to get my dog. They came out saying they did not know where my dog was. Multiple staff discussed not knowing where my dog was in front of me and one staff said they needed to label the kennels. The discussion also alluded to my dog being mixed up with the one I was given a report card for. I wrote a review about how upset I was for a period of time multiple staff did not know who or where my dog was. I was texted a simple apology and asked to contact them and that they would be responding shortly. I declined and said I did not feel the issue could be resolved for me and I did not want to be disrespectful. The company then responded to my review saying that was my reaction was dramatic. Then a member of their staff then posted my social media information on a local public forum stating I was a bad customer, a liar, and *****. The slanderous post was up for over 6 hours before being taken down. All the while the business was arguing with my review over ******** saying that I would be causing my dog trauma and suffering to switch groomers as he would have to get to know new people...when no one there knew who or where my dog was and that was the basis of my whole complaint. They continued to call me dramatic while arguing and while their employee was attempting to have me attacked by a local downtown public forum. The business did not respond to the post and then blocked me and turned their reviews off on ********. This is harassment.

These allegations are completely false information, this customer is attacking my business for her own personal anger issues. I have all the dog's names on the kennels, never once have we lost a dog, my shop has been rated number 1 for 14 years with never any problems such as this. ***** came in early while her dog was in the drying room, my groomer went back to look for her as the bather was drying her. I didn't post anything on any platform, someone else did and I told her to take it down as she did quickly even though all companies use that website to inform others for bad customers, I feel harassed from so many different angles, ***** has posted this same post on every platform possible to try to make me lose business and I haven't even responded to all her lies on these platforms to defend myself and my business. I tried to contact ***** to make her happy even though we were not at fault of these allegations, but she declined and started to blast my shop. I feel I'm the victim in the situation and I feel very emotionally abused from her.

I did not blast your shop - I posted a honest review of what happened that day. After I would not take it down I was blasted on public forum. The person who posted my information on the forum was your employee - I have the screen shots of that and every other exchange.

The group is also not to discuss "bad customers" - in the group rule it states "be nice or be gone" and to "avoid public shaming of people and businesses" which is exactly what your employee went to do. The post was up for at least 6 hours so your employee did not immediately take the post down - she was slandering my name to 34k people. There were multiple times you and your employee had conflicting information and mine has stayed consistent this whole time. I am not emotionally abusing you - your employee posted my information and attempted to publicly shame me while you battled me in comments saying I was dramatic and said I was putting me dog through trauma by changing groomers.

I was the one that was harassed by your employee. I did not want to discuss the issue with you and I texted you that I did not want to be disrespectful and thought that the issue could not be resolved for me. That in no way meant that I should be retaliated against by your employee. You simply could have responded that the customer (me) was not amenable to discuss the situation and that measures would be taken to prevent any future occurrences. Instead a screenshot of my Facebook profile was put on a large public forum saying I was a bad customer, liar, and petty and was left up for hours by your employee.