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ComplaintsforDallas Wholesalers
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Complaint Details
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Initial Complaint
05/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I placed an order on May 12. That same day, after placing my order, I reached out to Dallas Wholesale to confirm that my order, in the amount of $473.31 would arrive by Thursday, May 18. They confirmed it would not. I asked them to cancel my order and refund my card, which they said they did. However, I didn't receive a confirmation. I called the business on May 12 and spoke to a woman who said that she can assure me the order had been cancelled and that I would 1. see the charge removed from my credit card account and 2. receive a confirmation email of the refund. I waited and never received either. On May 17, I reached out again via email and shared a screenshot informing them that the charge is still on my credit card. I didn't hear back. I called today, May 18 and they said that there's no one for me to speak to until next week. I would just like a refund for a cancelled order and products I have not received.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.