Business ProfileforCogburn's Service General, Inc.

I purchased my HVAC system from *******'s in June 2013. For over a year now I have been having a consistent problem with either the heat or cooling not working correctly. In January 2022, A ******* technician came to home and stated that my problem was a " gas valve" sticking, he replaced the part (I was charged for the service), It did not fix the problem and I called and complained to the company, The owner, Byron ******* came to my home and diagnosed the problem has being a faulty harness and stated that he would order the part. My heater still not operate correctly ( in addition, I was out the expense of a master plumber to repair the gas line that was damaged by the technician at the time of his replacing the other part). This continued through March and I asked if the part had come in (the manufacture and distributor apparently stated that the part was on back order). During the summer time, I experience very high electric bills( Coserv believed that something was not working correctly with my ac and was causing it to run consistently. I also was experiencing that the thermostat would say that it was 80-82 degrees in my home but it was set on 70. I showed this to *******'s. They changed my Thermostat. I was told again that the harness was ordered and when it came in, they would come out to repair it. As the colder weather started, my unit was blowing just cold air, the ******* Technician on November 29, 2022 shut my system down due to the "harness stopped functioning", I am disabled and developed pneumonia. I was told that the part would be in the first week of December. Fearful for frozen water pipes, I stayed in my home. I continuously contacted *******'s for resolution. I filed a complaint against ******/******* the manufacture of my system. In a three way call between Preston ****, ******, Byron ******* and myself, it was revealed that the part was not ordered back in January. In addition, the part is no available. This was confirmed to me by Byron *******, through a text message picture he received from the ******* representative. Mr. ******* also ordered a circuit board, in hopes that a harness would be included. Mr. ******* suddenly stopped communicating with me. I received a e-mail with a price quote for a new unit, 12,500.00 of which I told him that I could not afford that, in addition, my unit is not 10 years old and should have a warranty. I found out through *******/******, that my unit was never registered after my purchase by *******'s. In addition, I felt that if the part (harness) could not be located then they should replace my unit with a equivalent system at no charge to me. Still no response to my telephone messages, texts or e-mails. I received another invoice to replace the circuit board for 750.00.. Mr. ******* told me repeatedly that the circuit board was not my issue but the harness. This is not professional and if they did not know what the problem was, why price gouge me and charge me for things that should have been covered by warranty or simply say that they do not what is wrong. Horrible communication. Now as the colder weather hits again, I am trying to recover from pneumonia and I still do not have heat in my home.