ComplaintsforMedical Sleep Solutions
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Complaint Details
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Initial Complaint
04/25/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
See AttachedBusiness response
06/02/2022
Business Response /* (1000, 5, 2022/04/25) */ This patient did have a no show fee due to a no show appointment, which she was contacted about. She was contacted back on March 9th that we would waive that fee. She is unable to get supplies at this time because she has not been seen in our office in two years. It is our policy that patients must be seen once yearly to receive meds or supplies. She is welcome to contact our office to schedule an appointment. All patients are told about no show fees and the policies upfront. As the patient confirmed, we have the correct phone number, we require a 24 hour cancellation notice. It was not given. Again, the $50 fee has been waived. She simply will need to make an appointment to receive any supplies/meds. As for using My Chart, we are not connected or use that form of communication, that is why we send texts and call patients to remind them of their appointment. There has never been any harassment by the staff of Medical Sleep, we are here to provide a service and have been taking care of our patients for many years.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.