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ComplaintsforSpectrum Wireless, Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have home WIFI and a cellphone service that does not work. I accepted the offer because I was offered a free line but later told I am unable to use the free line. I attempted to purchase a second phone and find a way to use the service but never came to a resolution. The cellphone service does not work at my home at all the calls dropped I have called several times about this issue. I had to get a landline so I have service at home in case of an emergency. The wifi is always out as well. I no longer want to have a service that is this horrible and does not work I want out of these service and want to go back to **** ive never had these issues until I switched to spectrum. Billing is a issue, my bill had been on auto pay, Spectrum skipped the October payment, and caught their mistake months later and turned my service off at a horrible time. This had been a awful experience having a service that I pay for that does not work. I am unable to use my phone for work calls and meeting calls always drop causing a issue with work as well.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.