ComplaintsforStatewide Remodeling, Inc.

• Initial Complaint

  06/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Windows were guaranteed with a lifetime warranty. When they started going bad said they were outsourced and the company went out of business BUT they are STILL advertising window replacements and PROBABLY a lifetime warranty. Our windows were put in March 2007. They said I was out of luck when I spoke with them a year or so ago. At that time the address was listed in ************* but I see by their web site, they have moved to ************************************. I called but yesterday but no response when I said I had a complaint. A "call this number" and of course, no call back. If you can help in any way to get the 7 bad ones replaced, we would appreciate it. We are VERY old and feel like we got suckerd. NOW, advertising in Stat-Telegram AGAIN! I don't know how to upload documents!

  Business response

  06/05/2024

  Hello,

   

  Our service department did speak with this customer Mar 2023. We informed the customer that this specific manufacturer does not manufacture those specific windows anymore and we recommended a specific company that would be able to assist in resolving their specific concerns. This is a manufacture concern. 

• Initial Complaint

  04/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was referred this company by *********** I have filed a dispute with them. A repreftsentative came to visit on Dec 5. 2023. She provided an estimate and I applied for a loan. I had until Friday to decline. She did not provide me with a paper copy of documents. She needed to make a correction and emailed me later. I was contacted by the person wanted to do measurements and explained to him I was not moving forward. He stated as a Contractor he only gets paid if he does measurements. I agreed and texted representative afterwards. Dec 12, I was contacted by another contractor in regards to another project. I explained to him I canceled. Dec 27, I was contacted by another company representative to reduce the price because they already made the items. They would charge but if he had known he would have been able to assist me. I called ********** and have a case number that I have not heard much on unless I call. I have not received any items and contacted a representative of the company twice before last representative made time. I was charged two amounts $1900 and $7374.62. I was able to get a refund of except $6993.The company employs high sales tactics and no disclosures to make sure the consumer understands when they say contact them to cancel. If a product was created it was not delivered to me which is unlikely during material shortage. I did not commit to any specific date for work. No idea if it was a month or 3 month project from creation to finalization.

  Business response

  06/27/2024

  This customer was refunded and project was cancelled.

• Initial Complaint

  03/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The roof of *********** built by Statewide has been leaking since the time it was being built. We asked the roofer and Statewide to fix it many times, and the roofer tried to fix it several times, but never actually fixed it---the roof kept leaking after every "fix". We contacted the roofer and Statewide to come fix it multiple times, but they stopped responding to our requests.

  Business response

  04/12/2024

  Hello,

  Based on previous notes in our system, customer was discounted $5000 in regard to these specific issues. The last noted conversation in regard to this was in 2022 and there are no calls, voicemails or notes in our system showing customer has reached out to customer service in regard to this. I will get this information over to the team responsible and they will be reaching out to customer immediately to find a resolve. Thank you! 

  Customer response

  04/30/2024

  Hi,
  
  I cannot find a place to add comments to the complaint. So here is our response to them:
  
  Their claims that
   "$5000 in regard to these specific issues"
  and that
  "The last noted conversation in regard to this was in 2022 and there are no calls, voicemails or notes in our system showing customer has reached out to customer service in regard to this."
  are both false.
  
  The $5000 discount was for the massive delay in their work. Specifically the contract (attached), signed on April 23, 2021 says "Approximate start date: ***** weeks from permit ok Approximate finish date: 8 working days", but the certificate of the completion (attached) was April 30, 2022, about a year later. One of the reasons for the delay was that they ordered a window of a wrong size, which caused months of delay. They were very slow in responding to inquiries and requests from us, and so we complained to them about the delay multiple times. This resulted in the compensation.
  
  In fact, the cause of the roof issue was still unknown at the point of completion (even to this date), and so it doesn't make sense that we settled with the claimed compensation for this specific issue without knowing the full extent of it: There was no way for us or them to know $5000 was enough in the first place.
  
  I've also attached a log of my communication with their roofer, *****, which happened in September 2022 and onwards. He came out and "fixed" it by saying "Ok I think I've got it figured out and sealed partially I'll be back in the morning to seal it up.", but the leak happened again in November 2023, and also in March 2024, as you can see in my texts then. These messages have been read but got no responses at all. I also called him and left a voicemail in November 2023 but he never called back either (record attached).
  
  In addition to contacting the roofer, I have also been trying to communicate with them in many means in November 2023 too, contrary to their claim. I emailed ****************** (the project coordinator) via email on 11/15/2023, but the email was bounced back (attached). I filled out their online form on the same day, and also called 6 different numbers associated with Statewide (records attached). Most of them were unanswered or went to the voicemail, until the last number **************, to which a lady answered, and I explained to her the situation. She said they haven't worked with *****, the roofer, for a while, and so she will send someone else, but we never received any communications since.
  
  Tomoki

  Business response

  05/02/2024

  Hello,

   

  We called both numbers and left voicemails back on 4/12. On 4/12 I received an email back from our service department stating they had spoken with mr and had a service date of 5/14 (Which was the soonest we could we could get out there). This is notated in the customers account as well. I will call customer just confirm that this date still works for them. If not, we can work on a better date. Thank you! 

  Customer response

  05/03/2024

  I am rejecting this response because: I have to see if the service person actually shows up on 5/14 and fix the issue without additional charge, especially given that ***** (the roofer) did not even respond to many of our request, and also Statewide didn't send anyone after telling us that they will send someone when I talked to them in November.

  Customer response

  05/21/2024

  Yes a roofer from Statewide came and redid the part that seems to be causing the problem. We still need to wait and see if it fares well under heavy rains.

• Initial Complaint

  02/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had Statewide Remodeling Install Siding and windows on my home in 2018. At the time of installation, I asked why my foundation vents were being covered. Their installer said it would have no effect on the home. At the beginning of February this year, I was attempting to do a refinance on my home. The appraiser said the home had foundation issues (cracks in the wall). The refinance company sent out a foundation company, and they said they found foundation issues but could not proceed with a complete inspection due to the wet/moist conditions under the house. They stated that because the vents were not left open or replaced, but covered instead, that my foundation could not properly dry out due to no air flow thus causing the foundation problems. I have had not reasons to access my crawl space until the refinance situation and only now am being told this was and has been an issue. I am not seeking monetary gain from this, only that my house be repaired due to the error.

  Business response

  06/27/2024

  Hello,

   

  We went out to service this concern on 3/20/24. All concerns were addressed at that time. Thank you.

  Customer response

  06/27/2024

  I am rejecting this response because:   The vents were added too late and there is already substantial water damage under my house affecting the flooring and foundation. Both of which now need repair due to the lack of ventilation between the time of the siding installation (when the vents were initially requested) and when they came to install the vents in March of this year. The quality of the work on the vent installation does not match that of the siding either. I am not satisfied with the handling of the situation.

  Business response

  07/05/2024

  We redid caulking and addressed all concerns. Thank you!

  Customer response

  07/05/2024

  I am rejecting this response because:   Caulking has nothing to do with the issue of moisture build up under the house from no ventilation. Their response makes no sense? Do they even understand the issue? They failed to install the vents in my siding when it was installed even after I requested them. This resulted in no ventilation under my pier and beam house causing a build up of moisture and foundation and flooring issues. I cannot make this any clearer.

  Customer response

  07/25/2024

  How in the world was this a good faith effort? They did not install the vents until after the damage had occurred. This did not in any way repair the damage that resulted from their poor installation of the product in the first place. How exactly are you helping the consumer in this instance? It seems like you are defending the large business that relies on the reputation you provide them. If this is the furthest you are willing to go on behalf of the consumer, then I will have to look into legal repercussions. I will also include the BBB's handling or "lack there of" of this complaint. All I wanted was for the company to make good on the damaged that resulted from their neglect, and it does not seem like that is possible through the proper channels.  

• Initial Complaint

  02/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Had new windows installed by Statewide remodling. I ask for harricane impact windows but got regular ones. I need for the windows to be replaced

  Customer response

  02/05/2024

  I have an e mail from the salesman saying that he did order the harricane impact windows because I am not in a harricane zone. 

  Business response

  06/27/2024

  Service was completed. Thank you!

  Customer response

  07/10/2024

  From: ********************************** <**********************************>
  Sent: Wednesday, July 3, 2024 5:56 PM
  To: Info <************************************>
  Subject: Message from BBB.org
  
  I recevied an e mail from the ****** bbbsaying that they had a message for but I can not open it. Can you send it e mail please.
  Sent from *********************************** **************************

  Customer response

  07/10/2024

  From: *********************************** <************************>
  Sent: Monday, July 8, 2024 10:14 AM
  To: Info <************************************>
  Subject: Re: Message from BBB.org 
  
  What part of the I can't open it, didn't you understand.

  Customer response

  07/11/2024

  **************************,
  
  
  I did not sell you hurricane impact windows because you are not in the hurricane impact zone, and I will double check your service order to ensure that we get that fixed for you.
  
  
  ***************************-****
  Statewide Remodeling

  Business response

  07/12/2024

  I have called cst to follow up on service request and left a detailed message

• Initial Complaint

  01/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  just want to know if they insulated the walk-in-shower wall. I have lived in this house for over 30 years and have never had a shower freeze up. I had statewide remodeling in April 2021 put in my new shower and now the pipes are frozen. No one can tell me if they insulated the new pipes and the name of the tile I have if I have to replace some of the tile. Never received information from anyone.

  Business response

  02/29/2024

  Hello,

   

  This concern would have to be presented to a plumber. This is regarding the customers piping and freezing due to weather. We do not handle that kind of work. Thank you!

• Initial Complaint

  11/24/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On 11/21/2023 at 4pm I signed a contract to replace 22 windows for $24,700. I did not receive a copy of my contract and the salesman he would email me as soon as he had good reception. By 7:15pm, I had found out I would not be able to use the ********** Project Loan to pay for the windows. At 7:20 pm, on 11/21/2023 I notified the salesman via text and email I needed to rescind my contract and requested the promised contract. By 7:50pm, I had not heard anything so I started a chat with a "Live Person" on Statewide Remodeling's website. I stated I had not received the contract as promised. The requested my name and phone number and I additionally stated I needed to cancel my contract. I was told someone would reach out to me on 11/22/2023 and answer all my questions. By 11:01pm, I received a copy of the contract. As of 10:18am no one had called, so I called and spoke to *****, who stated someone would call me back and directed me to send my Right to Rescission cancellation form to ************************************* However that email is not listed as a method to cancel. I have contacted via phone and email four additional times. I have still have not received written verification they received and processed my request to cancel my contract. ***** stated no one would be in the office until Monday 11/27/2023, well past my three business days. I need written proof my contract has been cancelled and I am no longer legally or financially bound to this contract.

  Business response

  11/30/2023

  I reached out to cx and left a detailed message. In this message I explained that the contract was cancelled within the ror time. I also sent an email over to the email address we have on file. In this email, I explained the details of the voicemail and sent a snapshot of the job cancellation status. 

• Initial Complaint

  11/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I signed the contract with **********s contractor - Statewide Remodeling on Oct 27th 2022 for only the bathtub and shower remodeling with $26,314 (the ********** order id: ************ and H6513-281542). The project started on Feb 21st 2023. I have paused the project on the 3rd day, because I noticed the new soaking bathtub had changed the shape, and then it had the cracks (quality issue). I also noticed the bathtub was too small for me (size issue). Im not responsible for those issues. The Statewide made the remodeling design and picked up the bathtub, the Sales did not allow me to choose any other bathtub because of their warranty, the Statewide did not tell me any internal size and other potential issues of that tub. He just said that is $5,000 tub, very good one (Recently I found out that soaking tub is only about $1,850 online). It has been a 9-month long & hard discussions to request Statewide to fix those two issues (quality, size). First the Statewide did not provide a suitable solution to solve them, then it suggested that I should pay extra to fix their mistakes with their new design rebuilding the bathtub and shower with longer bathtub and smaller the shower place. After I rejected to pay any extra, then Statewide exit the project but still wanted me to pay for the $4,000 for their work/mistakes most of them related to the bathtub. I do not see any reasons why I should pay for their mistakes, what I could do with their unfinished, useless work? Which contractor could continue on the Statewide work/mistakes and warranty their mistakes. I thought Statewide could be trusted since it's the **********s contractor, but I was wrong. When I talked to the Statewide, they always twist the fact and avoid their responsibilities, all of their thinking is the money how to let me pay for their mistakes. My request is to get all of my money back. The bathroom is still unfinished, useless; they still hold my payment, not refund.

  Business response

  11/30/2023

  The customer has opened a ************* Ticket through Home ************ ********** is waiting on a response from the customer regarding the resolution and possible refund.  The customer will need to respond to **********'s request prior to any potential refund. The customer will need to contact ***************** regarding their prior communications. 

  Customer response

  12/02/2023

  I have already informed the ********** on Oct 11 that I am not satisfied with their proposal, I do not see any reasons to pay $4,000 for the Statewide mistakes - most of them related to the bathtub based on their list, and no longer communicate with ******************

  As I know that the ********** Store (Eldorado at ****** ** which I signed the contact with) has tried to contact with Statewide in Oct, but still has not got any response yet. 

  Customer response

  12/08/2023

  I am rejecting this response because:   

  I have already informed the ********** on Oct 11 that I am not satisfied with their proposal, I do not see any reasons to pay $4,000 for the Statewide mistakes - most of them related to the bathtub based on their list, and no longer communicate with ******************

  As I know that the ********** Store (Eldorado at ****** ** which I signed the contact with) has tried to contact with Statewide in Oct, but still has not got any response yet. 

• Initial Complaint

  11/06/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  On 8/14/23 I signed a contract for work to be done in my bathroom. On the 15th or 16th I received a call from the salesman saying I had won a $400 gift card from either Amazon or **** in a drawing of Statewide customers. I have never received the card. I feel that this was done fraudulently in order to make sure I didn't cancel the contract within the three day period. I would like to receive the card I was promised. If this is a tactic used by this company, it needs to stop. I wish I had proof of this but as it was all done via phone I don't .

  Business response

  11/06/2023

  Reaching out to cx to give gift card. 

  Customer response

  11/07/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  10/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  10/22/2022 Recieved email saying they had replacement sashes ready to replace the "defective windows" they installed. Windows have always leaked. Some whistle when the wind blows. Electric bills have increased ever since installed. Some windows never would lock. Have hadseveral apptsswt to have replacements installed..but no shows. Have had several managers come out..all agree windows are bad. Have had at least 3 call he last 6 or 7 months saying they would be out to help get this resolved. None have showed. Last manager said he would be out the following day. I took off the be here..no calls and never showed. That was at least 4 or 5 mths ago.When installed was suppose to get gift card and vacation voucher for a cruise...Never received either. Have been told numerous times those would-be provided...still nothing. Installers smoked entire time while windows were out so our house was stinking like smoke...I asked installer to leave existing frames so I could donate to the school but was told that he used the money he got from selling for scrap to cover his gas to drive to my house to install windows.This has been terrible experience. I had other companies quote almost half price but wanted reputable company in case there were issues. Obviously that didn't go as planned.I have recording windows whistling and video showing temp on frame 10 degrees ***** rthat wall temp. If you open you can feel heat. During winter you can feel cold wind through some windows. I have told them repeatedly this was worse experience ever. Asked them to refund and just take out windows.

  Business response

  11/10/2023

  Hello,

   

  Cx's materials are in and is scheduled for 11/13. Thank you! 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩