Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Gay Family Kia has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforGay Family Kia

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    3001 Gulf Freeway, Dickinson, TX 77539
    BBB File Opened:
    4/13/2015

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    JJ T

    1 star

    01/20/2024

    Ruined my plastic and paint by putting duct tape directly on the car. I spent 3 weeks trying to get an appointment with Gay Family KIA Service. I made several phone calls that were unanswered. I left 2 messages with the Chat system on their website with no call back. I left messages directly with the dealership with no call back. When I finally got someone to answer the phone they agreed they could do 4 different service items and we scheduled an appointment (I have always waited for my car with no problems in the past at KIA and other service providers). The nature of these 4 items could have been done in 1-3 hours, no need to drop off and there was no indication from KIA that I would need to leave the car. When I arrived for the schedule appointment I was informed they only had time to do 1 simple recall inspection and nothing else unless I left the car AND they were backlogged for 45 days for normal appointments. Why isn't the shop being expanded if you have that much repair business? Why am I buying a brand that needs that many repairs? I did leave happy with a freshly washed car, but then when I got home the next day I noticed black duct tape stuck across the paint and plastic on the front of the car. This was not painters tape, but instead super strong sticky heavy duty duct tape that left gummy goo all over my car. Very unprofessional, EVERYONE in a car repair area should know better than to apply duct tape to either paint or plastic. Every time I wait in the KIA Service area there is number of very upset customers who have been fighting with KIA for a long time based on their conversations. Never going back to this location.

    Gay Family Kia Response

    01/22/2024

    We have tried to reach out to you. We did not realize that our wash crew put that tape on because the molding was loose and they did not want it to get damaged in the car wash. We have addressed that with our wash service but would like the opportunity to clean the tape off for you. Please return our call to our service manager, Brad Corona at 281-337-8345. We apologize for any inconvenience. In addition we are at full capacity in our current facility. We are about to break ground on a brand new KIA dealership with an expanded service shop. Construction to begin in the next few months.

    Local BBB

    BBB of Greater Houston and South Texas

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.