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Find a Location

Gay Pontiac,Buick, GMC, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforGay Pontiac,Buick, GMC, Inc.

    New Car Dealers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.67/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/5/1972

    Years in Business: 72

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This company sells and services new & used cars and trucks.

    Loaner vehicles available! (limited supplies) *see your service consultant for details

    We offer up to 4 years of pre-paid maintenance
    Early bird and after hours drop off
    Services are offered on both an appointment and drop off basis
    Customer waiting lounge with cable TV and magazines
    Two separate laptop work stations
    Full service cashiers
    Refreshment and snack vending center
    Complimentary coffee bar
    Complimentary shuttle service all day within 20 miles of the dealership
    Discounted rental vehicles from Enterprise Rental Company
    Saturday Service Hours 8am-3pm

    Check Engine Light on? Stop by anytime to have your Service Consultant give a complimentary code reading!

    Products & Services

    Parts for all vehicles, Services for all Vehicles, Body Shop.

    Business Details

    This is a multi-location business.

    Find a Location

    Gay Pontiac,Buick, GMC, Inc. has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      3033 Gulf Fwy, Dickinson, TX 77539-3230
      BBB File Opened:
      1/1/1962
      Years in Business:
      72
      Business Started:
      1/1/1952
      Accredited Since:
      6/5/1972
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Business Management
      • Mr. Kevin Lardie, Sales Manager
      • Ms. Shane Gay, Owner
      • Ms. Shana Eckermann, Office Manager
      • Ms. Nickole Kamran, Marketing Manager
      • Mr. Randy Buisson, General Manager
      Contact Information

      Principal

      • Ms. Shane Gay, Owner

      Customer Contact

      • Mr. Kevin Lardie, Sales Manager
      Additional Contact Information

      Fax Numbers

      • (281) 337-3499
        Primary Fax

      Phone Numbers

      Website Addresses

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      5 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      10/17/2022

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      My truck had paint and body work done by Gay 9 ago. At the time the employee that no longer works there told me that i had lifetime warranty on their work. I have brought my truck back several times to get things fixed with no issues. The latest was in 2020 to have rust on the roof of my truck fixed. The issues were fixed with no issues. And even a new employee then that i never delt with before. That employee is no longer there now again. but they put over spray paint all over the front of truck and tops of doors. I contacted them and brought my truck back to have the over spray removed. Shortly after my hoods clear coat started fading and peeling. Didn't bring back due to covid and the dealer had no loaners. And I was told had lifetime warranty so i was in no hurry. I bring it back this year and i am told they do not have lifetime warranty it is only 3-year warranty. And they will not cover the paint hood paint issues because they do not know who told me i had lifetime warranty. and nowhere in any of their paperwork does it mention anything about warranty terms. The work they did on my roof the clear coat is peeling on it also and the rust on roof is back. I asked to have that covered under warranty since it is now a 3-year warranty the roof work was done less then 3 years ago. Have emails communicating with service dept that I have forwarded to them showing time and date. They said i needed my paperwork from the work and they would warranty the roof issues. I do not have my paperwork just emails back and forth with the employee that does not work there. They should have all the info and work that was done on the truck on file in their system from over the years. They tried blaming the clear coat issues on weather but only spots with issues are where the over spray they removed is. I have not received any response from the collision manager or the service manager on fixing the work they have done to my truck and possible issues in the paint they caused.
      Read More

      Customer Reviews

      3 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Chris L

      1 star

      12/02/2022

      Still waiting to get a call regarding money Gay GMC owes me for extended warranty on a truck I purchased from them and recently sold. I have left close to 10 messages, emailed and chatted via the website. No response. Non-existent after the sale service with Gay GMC.

      Gay Pontiac,Buick, GMC, Inc. Response

      12/05/2022

      Called and left a message for customer explaining that this was first I heard he was canceling his policy but to give me a call and I will get it handled for him.

      Local BBB

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