ComplaintsforGrandebass Lure Company, Inc.
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Complaint Details
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Initial Complaint
05/14/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Date of transaction: 11-26-2023 Amount: ***** Dispute: Ordered 23 packs 5.25 Airtail Shaky Stix Green ******* Magic.Received 13 packs 12 -15 - 2023 back order 10 packs. Have not received back order of 10 packs. Have tried several times to get in touch ( ************** no success.Initial Complaint
09/13/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I ordered a package of plastic swimbaits from this company on 3 September 2023. To date, I have not received the item nor will they answer emails I sent asking about the status of the order.Customer response
09/25/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******************Initial Complaint
11/28/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Will not return emails or phone calls. Ordered plastic worms October 18th 2022 part of the order came said 4 were back ordered send in 2 days. Still have not received. Place a new order for new worms again and still no answer from company All asking for is to give an answer why orders aren't filled or shipped. I was giving company one more chance for they make a great product but it's no good if you never receive them. Order # ****-513 2 bags California Crawl 5 inch airtail rattler Order # ****-214 2 bags Watermelon Candy **** Baby Rattlesnake Not the best company to do business with...... That's a shameBusiness response
12/06/2022
Just wanted to follow up because we take these letters seriously. We have been in business nearly 20 years and have had only a handful of customers have to put in a complaint. It is very challenging times with receiving inventory, supplies/materials from our vendors after Covid. The supply chain isn't good and orders are taking 3x as long for us to get our materials in from our vendors as I explained to the buyer.
We mailed his order but had 4 bags on back order. I went ahead as a courtesy and refunded the $22.69 for those 4 bags back to Mr. ************************** I also sent him an email as noted below:
Hi *****
So sorry we didn't get your emails...I went ahead and refunded the 4 bags for total of $22.69. Still experiencing shipping delays on materials from our vendors so we apologize those 4 bags couldn't be shipped with your initial order. Thanks again for your business and I'll also let BBB know our situation and that we refunded your 4 bags for you.
Again, we apologize you had to go to that trouble; We want to make sure everyone is happy and satisfied. Have a very Merry Christmas and Happy Holidays!
If you ever need anything our main email is: Please let me know ****** if you need anything else. And his 2nd order should ship out this week that we ran a promo for over Black Friday /Cyber Monday. Just a busy time but he'll get it soon. Thank you!!--
Thank you,
*******
Customer response
12/08/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************I am satisfied with the complaint. I would like to add I am not a handful of customers that complain. I own my own business for 50 years plus and the issue was not responding to emails, text, or phone calls to update of telling what was wrong with the order. I received the partial order and a note was inside saying the rest would ship out in a few days. It did not and almost 2 months later with all the emails, text, and phone calls leaving messages and having to do this I got email from this company. Funny thing it took this to receive a email back when resorting to doing this. I totally understand not having materials and such with producing products cause of Covid, shipping and such but there is no excuse for not answering your customers emails text and calls with the way technology is now days. I never leave my customers just hanging but that's just the way I run my business. Anyway the issue is resolved and we all can move forward.
Thank you,
*************************
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.