ComplaintsforBell Springs Mobile Car Wash & Detailing, LLC
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Complaint Details
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Initial Complaint
09/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I bought a new car a few weeks ago and on August 4th, we had the front driver's and passenger's side windows tinted by Bell Springs Mobile Car Wash & Detailing. There were large and small bubbles which we were told would go away but he said to contact if they didn't and he would re-do them. Well, the bubbles did not go away. After numerous contact attempts, we got the run around for a while before he stopped responding. We made one more attempt on August 30th and finally received a response. The job was quickly rescheduled for August 31st...however, there are still bubbles, dirt, and creases in the tint on both windows. Before he left, he admitted he still wasn't able to do it right. The attached photos show the issues with the initial job as well as the re-done job. We thought this situation would be rectified as we were told that a refund would be issued that day and would post within 3 to 5 business days. We are at the 7th business day and no refund has been received. I've reached out again today and still pending a response.Customer response
09/14/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********. I received a response from the business indicating that a refund request was submitted and have verified that the refund is pending with my banklll. I find that this resolution is satisfactory to me. Should the refund not go through, I will either request that this complaint be reopened or submit a new complaint.
Regards,
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.