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ComplaintsforMr.Freeze Mechancial Services LLC
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Complaint Details
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Initial Complaint
08/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
spans from 7/9/22-8/12/22 (present) paid 520.00 for a false assessment of AC issue by taking workers knowledge and having my trust abused. poor business practice Wanted him to Fix my AC unit to get back running in good order. He is Constantly lying about delivery of part and found out he never ordered it. He made excuses time after time after time and never took ownership of issue This Business has kept the lie going to this day and claims the part isn't in. Yet I went to a second company and got the part in. Business claims he has been waiting but when I called manufacturer they were able to confirm only one order of part from second company and original company never ordered the coil. No acct number, order number, tracking number was ever provided from Mr.Freeze company I have multiple screen shots of Business telling me part is ordered and constantly delaying why the part never arrived. I went elsewhere and got part quick and still to this day business tells me its coming. Yet manufacturer has no record or him ever ordering the part. Only the order that has arrived from a second party.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.