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ComplaintsforTracy Cosmetic
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Complaint Details
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Initial Complaint
05/29/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
The company Tracy cosmetic promised a refund to me of $29. 20 but has not followed through.Initial Complaint
05/07/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Order placed on 4.21.2024 for 2 Face Mist By Olay, Cooling Facial Mist, Ultimate Hydration Essence With Cucumber ************* ***** 3.3 Fl Oz. Order never received. Attempted to contact the seller by phone and email on multiple occasions. Phone was answered by man and appeared to be a home residence; he hung up. Email response from company stated: tracy cosmetic Apr 25, 2024, 5:54PM (10 days ago)to me Dear Customer,We acknowledge the receipt of your email and assure you that our customer care team is on it. Please be patient as we work to respond to your inquiry promptly.Rest assured, we are dedicated to providing top-notch service to meet all your needs. No worries; we'll handle everything with speed and professionalism.If you have any questions or need further assistance, feel free to reply to this email.Thank you for choosing our products. We value your trust.Best regards,Customer Care Team No response beyond this.My account was charged on 4.21.2024 with a note of Merchant Details: ******************* ****; I still have not received the items.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.