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ComplaintsforCoomes Air Conditioning and Heating Inc.
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Complaint Details
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Initial Complaint
06/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I had a brand new heat pump system put installed in Dec. 2021. Everyone from Coomes Air was very professional when installing a new unit but the unit is very loud when cutting on. It wakes me up from sleep and scares the **** out of me when I'm just relaxed. I asked once it was installed in person and called to try to get this corrected. I still didn't get a response or anything for months so I started calling back. Then I finally after calling back several times was able to get someone to come out. He checked the unit and said he would need to talk to the manufacture to see if I can get a new unit. Take in mind that I have been having this issue from day 1 (Dec) and we are in June. Almost 8 months of anxiety from being startled every time the unit kicks on. Its been another 3 weeks and I call once a week but no updates. I'm not sure what I need to do at this point . Feels like I'm just being given the run around.Business response
08/29/2022
Business Response /* (1000, 9, 2022/07/27) */ I went to the customer's house on the 7/7 to review the system installation. We agreed to install a new outdoor unit, which was done on 7/11. Performed a follow up phone call on 7/27 - everything is running great. Consumer Response /* (2000, 11, 2022/08/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) David (Hope I got his name right) came out on July 7th and agreed to change my unit. I got a new quite unit now so I can finally sleep in peace. It's like Night and day compared to the other unit
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.