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ComplaintsforCottonwood Apartments
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Complaint Details
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Initial Complaint
06/08/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My ** started going out a month ago. Three weeks ago, it completely froze and stopped working. I have spoken with the management company many times about when a replacement would be available. I was told there was a new unit at the property, but they were waiting on a tech to install it. That was 2.5 weeks ago. The company did provide a portable window unit, but it is not powerful enough to cool my entire apartment. It barely cools my bedroom. I am not able to use my kitchen or living room. I live in South Coastal ***** and the daytime temps are already in the nineties. The average temperature in my apartment has been 88 degrees since the ** went out. I have asked for a pro-rated rent to compensate for the lack of repair but was denied. I would like to get some input about how to handle this situation and get a refund for the rent I have paid for days that I have not been able to stay at my apartment due to the extreme heat, caused by a non-working **.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.