ComplaintsforSouthwest Auto Collision
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Complaint Details
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Initial Complaint
07/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 4/19/2023, a claim was filed to Progressive, Southwest Body Shop was chosen as an out of network shop. For weeks, the shop requested additional funds to progressive due additional cost for parts. After many attempts to get the car back, person in charge was delaying to meet. On 7/16/2023 I decided to call progressive in order to get an update, since repairman stated that check wasnt clear by progressive and was unable to work on the vehicle. Progressive informed that check was cashed out by ******, on 6/16/23. On 7/19/2023, I tracked my vehicle and was located on the repairman home address on ******************************. After threatening him by calling police officers, he gave me the car back, but the repairs requested on the estimate, were not done. Parts were requested and you can see that new parts werent placed. Money difference was requested by us in order to complete the repairs needed but he says that he spent the money that maybe Sunday h*** have money. On the invoice, the shop name is World Class Collision, but the address belongs to Southwest Collision. So no such company as World Class Collision exists. Im not an expert, but the repairs made are far from what Progressives appraisal was sent.Were requesting to get difference in order to do repairs needed to vehicle. Personal phone was given as business phone number but Southwest real number is ************, person in charge was ******* or ******.Business response
07/27/2023
Hello my name is ********************* owner at Southwest Auto Collision ** responding to this complaint stating that ****************** has never been my customer and Ive have never seen him,I spoke to him directly on last Friday when he made the complaint and he even apologized to me and my company,for getting our good name involved into this apparently very bad situation between world Class Collision and his wife ********* and *************** himself.
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Contact Information
1000 Tony Lama St
El Paso, TX 79915-1306
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1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.