Business ProfileforFred Loya Insurance , LP.

***************** claim adjuster ********************************* denied a legimate claim without letting me know he had close the case and refered me to the other insurance company to fight for my property damage that was on my vehicle cause by the other insured. On 5/5/24 my grandson was in a car accident in ********, CA and the other party backed into my 2014 C300 ******** **** and got out of the car and started to tamper with the evidence on my vehicle by wiping off the scratched on my car. I told him to give the phone to the person and told the woman who was with the man who hit my vehicle if they continue to mess with the car the police will be called and I would Uber up to the drug store. Because I had a funeral in a couple of days after the accident and this was on a Sunday I filed an online claim form on May 6, 2024 and was told to speak to *********************, he told me the case had been transferd to *************************** and on May 10, 2024, this claim adjuster had ******** and me on a recorded line to make a statement and was told to send in pictures of the vehicle.I was ask after the statement was made by ***************************, did I want to go after Mercury Insurance because the other party was at fault in order to get my car fixed and I said yes. But what he did not tell me was that he was expecting for me to do his job on this claim and fight on my own with the other company and ********* my claim by saying or doing anything to without my insurance company protection who I pay to negotiate for me in case of an accident.Here is the breach of duty my insurance company has created for me.********************************* lied and said he sent a letter out to me on May 14, 2024, I never received. So I finally got a email on him and requested it on June 20, 2024, because he never sent it out.1. The attempt to under pay my claim with an estimate of $443.32 2. ******* and refuse to pay legimate claim 3. Bad faith, and duty to indemnify and pay damages owed to me on my vehicle