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Find a Location

Premier Autos has 1 locations, listed below.

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    Business ProfileforPremier Autos

    Auto

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    8183 Alameda Ave, El Paso, TX 79907
    BBB File Opened:
    5/8/2023
    Years in Business:
    7
    Business Started:
    6/16/2017
    Type of Entity:
    Sole Proprietorship
    Business Management
    • Christian Pichardo, Owner
    Contact Information

    Principal

    • Christian Pichardo, Owner

    Customer Contact

    • Christian Pichardo, Owner

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/12/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I lived in ******* from Dec 2022 to July 2023 for military service. I currently live in ************, **************. I believe that I was sold a car from a dealership in *******, ***** that has a falsified title and the owner gave me a fake CarFax report as well. The vehicle was advertised as a clean title and none of my paperwork I received would indicate anything to the contrary. My leinholder is USAA. They also stated that they have a clean title on record. The car dealer is Premier Auto, the owner is ***********************************.For purposes of brevity, this all came to light because I got into an accident, causing cosmetic damage to my car. I made an insurance claim and took it to Caliber Collision in ************. On 4/3/2024 I got a call from them stating the car had serious previous damage in the same area I damaged and they absolutely will not touch the vehicle as far as any repair. I called USAA at this point who stated that the Caliber technicians said "the car looks like it is being held together with bubblegum". I looked up the CarFax myself, and it stated that the car was sold to ******************** after being totaled and was sold at a "junk/salvage" auction. I reached out to the dealership who told me they gave me a car with a clean title. I have screenshots of this conversation. I then requested the original paperwork they had on file for me and ******************** was unable to provide that documentation. I also have correspondence with ******************** acknowledging that the vehicle was salvage/junk and that he gave me a clean title.He stated that "a salvage title does not mean anything, it is just an insurance term". I believe that ******************** intentionally filed the new title as a clean title instead of a salvage or rebuilt title. I paid the price for a fully functioning, clean title vehicle to his dealership and was completely unaware of the previous damages. The price I paid was nearly the ****** Blue Book value, and now I cannot sell not repair it.

    Customer Reviews

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    Local BBB

    BBB El Paso

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