ComplaintsforiDrive

• Initial Complaint

  10/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Purchased a vehicle, a 2011 Jeep Grand Cherokee (2WD), with a $6,000 down payment on March 11, 2022. Within 3 weeks the battery stopped charging. Multiple trips to multiple mechanics, $4,000 + later, the current mechanic says the part needed is not available, the old part was clearly cut and re-spliced and was mis-wired, making this an issue that was present when we purchased the vehicle and the seller refuses to take any responsibility or provide us another vehicle. Comments on his business page indicate this has been an issue with at least three buyers prior to us. We made the first payment, in April, of $500, and every payment since the seller has deferred until we get it working, so no other payments have been made, but we are not in default as we have an agreement with the seller/financier. We purchased a new battery at the seller's suggestion, then an alternator and had it installed. We took it to the seller's location and he transported it to his mechanic, who stated we needed a PCM (computer), which we purchased ($600) and delivered to the mechanic. They sent us to D*** *** (DP), charging US for the tow truck ($80), to program the "new" computer, but when we picked it up at DP ($420) the old computer was still in the jeep and the New computer was broken and in the back seat, and the battery still didn't charge. we brought it back to DP, who called to say they fixed the electrical problem, but now the jeep needed a new radiator, water pump and hoses. We changed those ($450), battery still won't charge. Took it back to DP, who stated the Engine Harness needs replacing and is NOT available anywhere. We purchased TWO separate used harnesses ($450 and $240), DP says they are not compatible, and they are not searching for an alternative. We have no vehicle, we live two hours away from ******* and have to borrow a vehicle every time we go to DP or to the seller. The seller has refused to provide us an alternate vehicle. We have pics of damaged PCM

  Customer response

  10/30/2022

  From: ************************* <********************>
  Sent: Sunday, October 30, 2022 8:00 PM
  To: resolutions1 bbbelpaso.org <*********************************************>
  Subject: Complaint ID ********

   

  Good morning,

   

  In response to your letter dated October 20, we have not heard from the Company, they have made no attempts to resolve this issue.

   

   

  *******************.

   

   

   

  Sent from Mail for Windows 10

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