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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/07/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
On 9/8/21 a driveway level an pour was to start an was started an finished. Mr. ***** an son had a conversation about the driveway an was told the would be warranty on things wrong with the driveway. So afte they had finished the job an the driveway had settle an framing remove. I notice that there were holes in the driveway way , pieces chip on edges . I had message the son an dad about how they could help fix the issue an mr. ***** said he would be here 10/6/21 so i message an no response. I would like to see if they can fix the issue or what else can be be. They also did not pick up the mess that they left behind. An so i been waiting for them to send someone to clean up like they said they would. They driveway is also unleveled an has some lumps in itCustomer response
10/14/2021
***Document Attached***
Here are just some pictures of the type of work that JMJ CONCRETE FINISHER COMPANY does. When trying ro get issues fix , cause i was told that they warranty there work an stand by it. I messaged them on this number first 015-990-0246. Mr. ***** an second number is ************ which never received a message back on how they can help fix this problem. So now im left with an uneven driveway with holes in it an broken edges. Also tried messenger to get a response an nothing i have copies of me trying to reach them with no response. I should know better that the work was not going to come out right when we saw the drinking on the job hidding on the side of the wall. But they said it would be even an nice when it would set. I have been waiting for a couple of days for them to send someone to clean an pick up there mess an stilla monrh later an nothing. How professional is this company when they provide alcohol to it employees while working. Even laughing at his own employee who got thrown by using some type of equipment to try an level out.
See Attachment/File: ********************************
Business response
10/14/2021
Ok so we had agreed to go remove the framing. The day that we had agreed to go *** wasn't home the dog were out and they tried biting us.
We also tried contacting *** and he didn't answer we called 3 times
We heard back from *** when he removed the framing himself and chipped it
We tried to contact him again to fix it even though we didn't chip it and still didn't answer
We are still willing to go fix it but we just want him to answer when we call himCustomer response
10/21/2021
***Document Attached***
So here is also a damaged wall that they did. When leveling out an removing dirt. So in regards to this how is this case close. Does this mean it ok for what they have done
See Attachment/File: 20211018_123720.jpg
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.