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ComplaintsforAhern Rentals
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Complaint Details
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Initial Complaint
12/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
This complaint is regarding Invoice 25313988-001 dated 9/20/22 for Customer # ****** I rented a backhoe from ******************** on August 8, 2022. At the time of the rent I was sold a Rental Protection Plan for 15% of the rent - we paid $329.25. On their website it explains the *** helps limit liability in case of equipment damage due to accidental damage. According to the *** the maximum exposure is 10% or $5,000 whichever is less. ***************************************************************************** On August 31, 2022 my operator had an accident hitting a rock underneath the machine which caused a leak at the bottom of the backhoe. He immediately turned off the machine and called it in. A week later Ahern came to pick up the machine and operated it for at least 1 hour trying to load it onto their truck. Their invoice states that they want us to pay $31,041.03. The invoice describes the work performed as "customer damage; punctured hold in transmission" and is charging for "misc. parts used on rental" without any details I asked the sales rep what the *** covered - he said nothing. I asked them to provide a copy of the invoices with details of what was wrong with the machine - including part numbers and hours of labor as required by the ***** Deceptive Trade Practicds Act - section ***** item 15 ************************************************************ *********** refuses to provide anything. After much investigation I found the cost of the casing that was damaged is $7.024.01 and the labor estimate is ~32 hours which is no more than $5,000. The charge is unreasonable and unsubstantiated. I have tried to reason with the company and have tried to escalate this up to mgmt. Their response is a canned letter dated January 27, 2011 denying that the *** covers this because it was "customer misuse". I have photos and video proving they operated the machine. If the entire transmission needs replacement the damage was caused by them. Their cost is excessive and unreasonable.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.