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ComplaintsforPatriot Family Dental
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Complaint Details
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Initial Complaint
05/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On March 21, 2023 I took my Mom to the dentist complaining about her teeth hurt. The dental hygiene made out a treatment plan involving extractions, a crown core buildup including pins if required, replace missing teeth complete denture for each of three tooth. Account number **** She paid by credit card up front before any procedure was done $1,645.50 for the treatment plan mentioned above. She decided not to have the treatment done since the pain was relieved. I called and canceled the follow up appointment and said she did not want to continue with anymore treatments. I asked if they could refund her money. They said on several occasions they would have the business office contact me to resolve this issue. On the statement provided they charged $99.00 for services which was taken out of the $1,645.50 paid by credit card. They show on the statement provided by them that they owe or need to credit the card $1,595.50. They have not tried to reach out to resolve this matter. They expect payment before work is done, which she complied, but do not want to refund the money in a timely manner.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.