ComplaintsforEdible Arrangements
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Complaint Details
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Initial Complaint
05/29/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order on 5/11/24 for mothers day. The order still says received but not processed. My daughter never received the arrangement , and we cannot get a hold of anyone at the store. I have left several messages and even spoke to someone from another store (3 times) and they guaranteed a refund. I have not gotten a call, an update, the status of my order on the website hasnt changed and I cannot reach anyone to get a refund! This business is a fraud!Initial Complaint
02/16/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
ordered chocolate covered strawberries to be delivered on valentines day - date of order jan 28,24. tracked order - said it was delivered- no delivery- attempted to contact store by phone 7 times - left messages 6 times - no response in 24 hrs - stopped by store personally - spoke to manager- she did not know nor was able to respond effectively- she reported that it was given to uber to deliver but could not produce picture of delivery.Customer response
03/02/2024
i have not heard anything from company - order date was jan 28 24
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.