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Complaint Details
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Initial Complaint
05/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We purchased a bedroom suite on 4/19/2024. We had a deliver date of the following week. At that time the saleperson said the night stands should be received by the company at that time., if not we could pick up the following week. We did get Free delivery with the order but they were only going to come out once. We agreed at that time. Every week after it keeps getting extended when the expected date of the night stands are to come in. We do not wish to have a new bedroom suite without night stands. We do not believe they will ever arrive and we have paid for them. We just wish to have the items that were delivered picked up and refunded so that we can purchase another bed that is in stock and can all be delivered timely. I am not sure we trust this company to try again as it appears they just want the sale but do not supply the items purchased. We have spoke to another sales agent and manager but they state there is nothing they can do but have us wait. Thank you!
Business response
05/07/2024
please see attached responseInitial Complaint
10/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased the couch December of 2019 with extended 3 year warranty in September noticed it started to fade household furniture said it was wear and tear how when it is hardly used and the rest of it is in excellent shape put blankets on seating area the whole time Ive owned it to keep it in good shape thats what they said two weeks later one of the seating area at the seam let go and it ripped I get ahold of them they say ok they will fix its covered while Im waiting for them to pick up couch another seam let go and both pieces the more you sat on them the more they ripped to the point I couldnt let anybody sit on them they first say rips are covered then give me a hard time but eventually take the 3 pieces they bring the 3 pieces back and they glued the couch they did not repair they glued who is going to want to sit on a couch with hard glue on it told driver he took pictures called spoke to manger she says it was a wear and tear issue no you would not have fixed it if it was said she would talk to owner and get back to me had I known they were going to glue it I would of said no they didnt even give me the option to say no its my couch all paid for they said they would fix and they glued it its so bad theres hard spots on the couch the wedge seam also let go that they did fix but one of the pieces that I told them the seam let go they didnt even fix seam they just glued it and called it fixed frustrating experience for the money I spent and the fact that accidental rips or tears are at their discretion so if they think it wasnt accidental they say no or glue your furniture not sure what falls under accidental also pretty confused how seams letting go is covered with the wedge but not the other 2 pieces also confused as to why they would say its wear and tear on one hand then on the other hand say it was covered then go and glue it didnt attempt to fix it correctly a business and they glued seating to a couch back together not a leg seating areaInitial Complaint
04/13/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
June 8, 2021 chose to buy a sofa, chair and ottoman for $2,164.97. The display was perfect. I understood it would take months before I got the furniture because of covid. When I received the sofa the nail heads were dented and the sofa looked poorly made. Staples were coming off of it. The fabric was lumpy. I don't think they used the same materials as the display or description. I made a complaint and they had someone come fix it. But they didn't do a good job. The nail heads were still crooked. Months later I received the chair and ottoman which had a hole on the bottom. The nail heads were crooked and dented and scratched they took it to get fixed and it was still lumpy and dented nail heads. So I complained again. They kept saying I can't exchange it and that they only repair it. But when they try to repair it, it looks the same. *********************************** feather sofa. Damaged merchandise and poor customer service. I'm paying alot for damaged furniture. And it's not right that the display is different from what you actually get. What else can I do because they have not helped me at all. I've tried explaining to them and taking pictures making claims, I feel cheated. I'm stuck paying for this furniture that I've scratched myself on because Staples come off of it. It's very hard and stiff still. Alot of time has passed by waiting to get it back after sending it out to get fixed when it comes back the same and it's exhausting.Initial Complaint
03/04/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I have bough and paid for particualr artilces of furniture. At the time I was told that a particular piece of furniture the main coffee table would be delayed in delivery until March. Now I am being told that there is no date for this article to be delivered and in fact it has been discontinued. Since this table matched the end tables we need to replace them. Household furniture is saying they cannot or will not give us credit for any of these including the piece that has not been delivered. We consider this fraud if not theft. So we are stuck with end tables that wont get the matching coffee table and cant buy anything else because we cant get a refund. We would like a refund for all the tables with no restocking fee since it was Household furniture's mistake in selling items that were discontinued so we can purchase these somewhere else.Business response
03/18/2022
Hello,
This issue was resolved. We let **** ******** take the cocktail table from the floor at our Zaraplex Store. She picked it up on 3-5-22. the signed invoice B70198291 is attached.
Any further questions please call ****************** or email @ ******************************
Thank you.
Initial Complaint
11/17/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The issue lies in the fact that I paid for insurance For my dining table, that includes its chairs. I was denied my insurance over the fact that my chair has more than 1 stain and the insurance claims they can only help with 1 stain. It makes no sense that having a toddler I would allow him to only make 1 stain when he spills his whole plate. Its not humanly possible, that during an accidental spill, that only 1 stain be made when its a bowl, held by a toddler. This company lied about their insurance coverage, lied about their practice and basically sold me something that I cant make use of for the entire purchase like they FALSELY claimed during the purchase. False advertising, lying to the customer and having an unprofessional response made it that much easier worse. In reference to their customer service manager, *****, she is rude, unprofessional, ill spoken, unkind and extremely unfit for her position. She cut me off while speaking to her on the phone while trying to address an issue with my insurance that was purchased to protect my several thousand dollar sale. She was far from being polite and was very incompetent in addressing my issue. Her lack of understanding (aside from the broken English she speaks and comprehends) is beyond unacceptable. Im appalled at the manner in which she addressed me, my issue with my dining chairs as well as how she brushed me off. Its shocking to see an employee act so unprofessional and uncooperative, ESPECIALLY in the field she specializes in. What a lousy sale practice!Business response
12/28/2021
Regarding the complaint #********, Mrs **************** called in a service request on some dining room chairs that were stained. After receiving pictures of the chairs, it was determined that the damage was not caused by a single incident. The stains are the result of accumulation over a period of time and normal tear. This is not covered by the furniture care protection as shown in the furniture care brochure (Attached) where the exclusions are clearly stated. Any questions or additional information needed please let me know.
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Customer Complaints Summary
6 total complaints in the last 3 years.
2 complaints closed in the last 12 months.