ComplaintsforSouth Shore Furniture
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Complaint Details
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Initial Complaint
11/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I bought a South Shore Cosmos Full Bed on March 29, 2023, from the ************** Exchange website for my nephew's birthday. I received notification on Tuesday, April 4, 2023, at 11:03:16 PM that the bed shipped to my sister's address in *****, **. I also paid for the handy service to have the bed put together professionally, so when the bed finally arrived, we had to return it because it was damaged. I submitted a request with the Affes for a replacement. The replacement shipped on Friday, April 28, 2023. **************** came out on May 7th to put the replacement together. Ultimately, he found out that the drawers the company sent did not fit the bed. I filed a claim with the Affes to replace the drawers.Then, after several of their attempts, I started the trend of having the drawers replaced since. We sent countless pictures of the bed and pieces of the bed because they claim to need an SKU number or some to send a replacement. We finally sent a copy of the book with the production code, but we were still told it wasn't enough information. Now the bed is broken. I called today to have it replaced. I was told they can't replace the bed. I asked for a supervisor, but one is not available. In the meantime, my nephew is sleeping on the floor, and he hasn't had a complete bed since I bought it. This is the worst business I have dealt with in my ***************************************************************************************** months.Business response
11/17/2023
Hello! We have contacted the customer. The bed will be replaced and we will cover assembly services as well.
Best regards,
********* ******
Customer response
11/21/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.The business did contact me with a resolution I was more than pleased with. They have agreed to replace the bed and is sending out a handyman for the installation, which is more than I expected. Thank you for everything.
Initial Complaint
04/26/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered a Savannah Twin 3 Drawer Mate's & Captain's Bed by South Shore and this product smells horrible even after I left it in a well-ventilated room for more than a week. I bought a formaldehyde detector and it reads extremely high in the room where the bed is located. I request South Shore Furniture to present related documentation proving that the product and materials meets the formaldehyde regulation, specifically, """ The Toxic Substances Chemical Act (TSCA) Title VI includes Section 770, which is the Formaldehyde Emission Standards for Composite Wood Products manufactured, imported, sold, and distributed in the United States. These rules are administered by the EPA (Environmental Protection Agency) to reduce the formaldehyde emission from products that are made with composite woods. They aim at decreasing consumers’ exposure to formaldehyde from furniture, construction materials, and other products that are made with composite woods. The emission standards apply to composite wood products that are in the form of a panel, component part, or finished items, and therefore cover products """ If they cannot provide related documentation showing that their products meet the regulation, selling them is illegal and I request a full refund of the product purchase and also the disposal fee of the bed.Business response
04/27/2022
Please know that our customer's health and welfare is of the utmost importance to us. All our items follow the highest standards in North America concerning formaldehyde and particle board products, particularly CARB 2 and CPSIA regulations.
Rest assured we will review the reported issue with the customer. Email and Voicemail sent to customer.Customer response
05/01/2022
I am rejecting this response because:
Just to clarify, the business owner did reach out to me, and we are in the process of reaching a resolution. I will update the status once we are on the same page.
Business response
05/06/2022
Thank you for the follow up message! Follow up email for refund process sent to customer and call back at 9am Pacific today.
All information requested by the customer on the product certification, including certification proof has been sent. All our items follow the highest standards in North America concerning formaldehyde and particle board products, particularly CARB 2 and CPSIA regulations.
As the Desired Settlement noted is Refund, the customer has been referred to the store of purchase to process the refund request following the store's return policy.Initial Complaint
12/17/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
The company issued a recall for dressers with the production number 500141074. I owned 4 of those dressers. South Shore Furniture stated that I would received a full refund of my purchase price once my dressers were picked up. All 4 were picked up by a 3rd party company named CEVA Logistics (407-812-2845) that South Shore Furniture sent out on 9/13/2021. Now South Shore Furniture is avoiding my calls and not responding to my emails. It has been 3 months since the dressers were picked them up. This is a very long time to issue a check. I feel like they used the recall to steal my property. I was in contact with ***** ******* (South Shore Recall Department 800-290-0465) prior to the end of communication on 9/30/2021.Business response
12/23/2021
Hello,
We apologize for the confusion regarding this case. A refund check has been processed and sent out already. We have updated the customer as well.
Thank you
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.