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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/17/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My landscaping should have been done since September. I have been trying to reach him because I needed him to finish the job. The sensor lights he got for me on my front yard have not been working that well. I’m not pleased with this at all. I still have a pile of dirt in front of my street. My floors have not been polished and I don’t have the sensor lights that I wanted on the sides of my house. He hasn’t been responding to my text messages anymore.
Business response
02/03/2022
We haven’t received any calls from you the last message we have was pictures of car purchase of some sorry but we are gladly willing to pick up dirt pile in front of your yard as far the lights go they were a Courtesy give me a call ************
Initial Complaint
10/30/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I paid 4500$ To this company on June 2021 to have my house painted and some artificial grass installed. I have pictures of the paint job they did. I have to purchase new French doors due to this people messing up my doors. They never wanted to resolve the problem they only wanted to keep painting my door which they did 3 times. This company does not deserve to operate and stela money from people.Business response
11/02/2021
Think roof did paint the ****** residence and installed turf. We did not bill to paint doors that the customer asked one of our painters to do after the incident Mr. ****** advised that he would fix the doors since it was not part of the deal and we discounted our invoice price for the inconvenience.Initial Complaint
09/28/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Date of transaction : August 10th Amount Paid to the business: $9,000.00 The business committed to providing electrical work without upcharging since the work was included in the price. Also, material was suppose to be included and wanting to charge additional when price was already agreed on. The business has NOT tried to resolve the issue, they continue to claim more money than what was originally agreed on for the work.Business response
09/28/2021
Roof job & HVAC installed by cool conversions it was complete and finished customer has yet to pay original balance. Open case with the city of El Paso lien was put on property for non payment. Customer did put 9,000 down after job completion remainder balance is 6,675.00 out of 15,675 I have reached out to Mr. ******* multiple times to settle the matter but refuses to pay. Think Roof is willing to remove the lien once the balance has been paid. He will then have a full final paid invoice for his records.
See Attachment/File: C9B9E7B0-2295-4E13-AD09-3C4D982FBD39
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.