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Find a Location

The House Of Beauty has 1 locations, listed below.

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    Business ProfileforThe House Of Beauty

    Hair Styling

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    El Paso, TX 79936
    BBB File Opened:
    8/11/2023
    Business Management
    • Ms. Rebecca Urrutia, Owner
    Contact Information

    Principal

    • Ms. Rebecca Urrutia, Owner

    Customer Contact

    • Ms. Rebecca Urrutia, Owner
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/11/2023

    ***************************** the owner of The House of Beauty scammed me out of $1000. I went to get my extensions and color done with her for the original price of $700. She finished my hair in only 4 hours which is crazy but only because she had a client walk in for their appointment and she rushed to finish my hair. I tipped her $200 and left. A week later almost all of my extensions have fallen out. The bonds are still intact but are crumbling apart in my hair. I tell her my concerns and she says she will redo the hair with my leftover extensions for free. I dont have enough extensions for her to do it for free I would have to buy more. I ask for some sort of refund hoping I would at least get back what I tipped her but instead she says all she can give me is $100 of the $1000 I spent because she spent money and time on my hair. I tell her Ive lost almost all my hair and I tipped her $200 so how is giving me back $100 fair. She continues to blame me and the company I got the hair from even though she sent me the exact link for what hair to buy and I confirmed with her many times. I told her I would be finding legal advice and she said she looks forward to hearing from me and then proceeds to block me on everything. I post my story on my Instagram asking for help because my hair is damaged so badly and I dont know what to do. She in turn makes a video and starts trashing me and my parents saying we just want money from her and is saying because my parents are military I am spoiled and obviously going to complain. I think any normal person would be upset about spending $1000 on nice hair just for it to fall out a week later. She also lies and says the hair company wasnt willing to help me return the hair when I have an email from them saying I can return it. She waited 2 hours before deciding she would use bad hair on me. She scammed me and thats the bottom line. $100 cant even buy me an appointment to remove the rest of the crumbling extension glue. Please help.

    Customer Reviews

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    BBB El Paso

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