Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Empire Refrigeration has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileEmpire Refrigeration

            Heating and Air Conditioning

            Contact Information

            11436 Rojas Dr. Ste. B11

            EL Paso, TX 79936-6488

            (915) 787-0747

            Customer Reviews

            3/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 13

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            11436 Rojas Dr. Ste. B11, EL Paso, TX 79936-6488
            BBB File Opened:
            6/25/2014
            Years in Business:
            13
            Business Started:
            2/1/2011
            Business Started Locally:
            2/1/2011
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of TACLB00057040E for this business, issued by Texas Department of Licensing & Regulation

            These agencies may include:

            Texas Department of Licensing & Regulation

            P.O Box 12157

            Austin TX 78711

            (800) 803-9202

            https://www.tdlr.texas.gov/

            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • The Condition Solutions, LLC
            Business Management
            • Hugo Escalante, General Manager
            Contact Information

            Principal

            • Hugo Escalante, General Manager

            Customer Contact

            • Hugo Escalante, General Manager
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/24/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            Empire refrigeration from ********************** . Convert on April 2022 my cooling system. They gave me 3 years of warranty on labor and 10 years for parts. Since the first year the machine was not working properly. They send me a technician, he says the system has a gas leak is why was not running properly. He just checked and never was fixed. At this moment they never came back. I was calling and calling with no answer, only one time said the technician will be at my home , and he never shows up. I was calling again every day and nobody answered the phone or hung up. I just want that respect my warranty and fix the system. I pay them 7500 dollars for the refrigeration system. I feel frustrated. I pay for something that is not working. I hope BBB can help to resolve this situation.
            Read More
            Read 4 More Complaints

            Customer Reviews

            4 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Patricia B

            10/30/2023

            We bought refrigeration unit from Empire Refrigeration and have called them on various occasions for maintenance and they say they will come and never show up and they never call to explain why. I asked to have the owner call me and he never did. They are very good at sales but when it comes to maintenance and appointments they are terrible.
            Read 3 More Customer Reviews

            Local BBB

            BBB El Paso

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.