ComplaintsforThe Hospitals of Providence Sierra Campus

• Initial Complaint

  06/09/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  12/08/2021 Mom was scheduled for surgery.Everything was taken care of prior to arrival pre op, insurance approvals ********************** being admitted we were told there was an outstanding balance of ****** or the operation would not take place. Its 6 am with traveling out of state, taking days off, I panicked and handed my credit card over to make the payment.When time come immediately called ****** to see what was going on, the Dr's ****** said everything was already preapproved by insurance. Immediately went to the ****** of admissions in hospital gave them the information given to me by the Dr's ****** and a refund was issued immediately, but was told to call ****** in 3 days to make sure it had gone through.12-10-2021 called billing ****** 12:08 talk to ******* explained issue, he said it could be separate facility charges, checked with *********************** ****** they said no it was already taken care of.1-18-2022 talked with ***** at business ******, refund would take 30 business days.2-17-2022 Called back again still in refund process 2-7-2022 called ******** and ******** they paid the facility ***** and the other on ************** called billing ****** back talked to ****, refund was approved on ****, via check 4-18-2022 called back talked to ****** no check received ck#********* was mailed to a physical address, we dont get physical mail. But keep getting denial letters in the mail, yet no check. Requested to see if check had been cashed, could not provide info. Requested to refund original credit card that was used rather than going back and for with mail. He found some kind of charge of ***** that was in the system for some reason said by correcting that, that it would be processed and refund issued to credit card.5-17-2022 talked to ****** she hung up on me, called back requested supervisor, said they would call me that call did not happen, called back talked to ******** he submitted refund manually, made notes of my multiple calls and requests.

  Customer response

  06/15/2022

  From: *********************** <************************>
  Sent: Wednesday, June 15, 2022 01:32 PM
  To: resolutions1 bbbelpaso.org <*********************************************>
  Subject: Re: You have a New Message from BBB Serving ******* *****, Complaint #********

   

  My code to enter has expired, can I have another one sent back please.

   

  Thanks

  ****************

• Initial Complaint

  04/21/2022

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  On 11/3/2021 I was overcharged. I requested a refund in December and the refund check was sent to an address that was never even provided. *** had to call over 10 times theyve waited that check tried to send another one and havent been able to. I requested a refund to my credit card and after multiple attempts of speaking to the billing office nobody can seem to tell me when I will be getting my refund, its been almost 6 months. Every time I ask to speak to a supervisor the call gets disconnected.

• Initial Complaint

  11/08/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I received a Payment due notice via **** that was dated 09/06/2021 from the Hospitals of Providence , P. O. Box ****, Dept. #******, ****, ** ***** in the amount of $77.28. Remittance was to be sent to Hospitals of Providence - Memorial, P.O. Box ******, ******, ** 75284-9763 per the preaddressed return portion of the bill. The patient reference number is *********. Payment was marked as due upon receipt. An accompanying detailed description for the requested payment was for services dated 12/16/2019 to 12/31/2019. The description also included the ******************* is ****/UHC CHJOICE Plus, ID number ************ and that no payment was made by the secondary insurance company.On 9/27/21, I contacted ************ and a representative of the Hospitals of Providence advised me that in addition to the above mentioned invoice for $77.28, I also was sent an invoice for $74.38 which I denied receiving, and to this date, still haven't received. On the same date, I contacted **** and was told that check number ********, in the amount of $77.28 was issued on 2/25/2010 and was cashed on 3/9/2020. Also, check number ********, in the amount of $74.38 as issued on 2/27/20 and was cashed on 3/9/2020. Lastly, on 9/27/2021, I wrote a letter describing the verbal information I received from the **** representative, stated in the above paragraph. I returned a copy of the invoice from the Hospitals of Providence, addressed to the preaddressed portion of the bill, together with the explanation that both above charges had been satisfied by **** and requested a letter acknowledging the payments were received. On November 2, 2021, I received an e-mail message from "THOP Memorial Campus" stating that "Your Bill is Late and Overdue.Payment for services at The Hospitals of Providence Memorial Campus is late and overdue.Amount: $151.66", which is the total of the 2 bills. On November 3, 2021, at about 11:25 AM, I called ************ and spoke with a representative of the Hospi

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