ComplaintsforAnderson Immigration Law Group
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Complaint Details
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Initial Complaint
09/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
In April of 2021 we hired the law firm for 2 things. Immigration and CRBA for 2 children. They assured us that they could handle everything. They charged 200usds for the CRBAs. After time with waiting on the CRBAs we reached out and were told to keep waiting, that they had everything completed and were just wating for an appoinment. After more time passed and nothing happened we were told to keep waiting but we could start looking for an appointment too. After more time we reached out and they blamed the Consulate. Finally, I started checking every morning and found 2 appointments this was now in April of this year. I reached out to the law firm and the paralegall was surprised said she had just checked. Told us to come by and they would have the applications to give to us to turn in. We arrived at the agreed upon time and were told the system was down and they would upload the applications to Clio later, we were confused because they had been telling us the applications were already done and ready to hand to us. The first appointment was for May 31st the 2nd was for June 3rd. By May 30th we still had recieved nothing. Upon reaching out, no clear reason was given. I ended up having to fill the applications myself. I requested a refund immedately and have yet to hear anything in regards to it other than it was reported. I would like a refund of the 200.Customer response
10/02/2022
From: ****** <**********************>
Sent: Sunday, October 2, 2022 7:28 AM
To: resolutions1 bbbelpaso.org <*********************************************>
Subject: ******** (sending again)Have you heard from the company? yes
Are you satisfied with the company's efforts to resolve this matter? No
If not, please explain.
Comments: Business is refusing a refund due to negative reviews that were left on the business before they even bothered to contact us about a refund. The business was going to issue a refund then backed out....2xs the final reason being because of the reviews they had just discovered. I informed them that I would remove the reviews when the refund was recieved. Mr. ********************** himself said he would no longer be sending a refund. The reviews told nothing but the truth and yes I feel other people should know how they operate business.
Your Signature: ****************************************** Date __10/2/22____
***************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.