ComplaintsforWE Rent Homes EL Paso

• Initial Complaint

  08/03/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Victim charged $2023.21 in ************* fees at ***** Laso Rock and deposit was not refuned. The fees and charges were fraudulent and exaggerated. Normal wear and tear was not taken into consideration of the7 years residing in the home. Excessive charges in HD move out supplies,replacement of blinds, labor fees of $75.00 an hour for 17 hours. **** and paint charges for supplies such as bucket, paint brushes and various paints. Charged for security bar when one was present. Charged for smoke alarms, batteries when all were present. Video proof and witnesses, movers and hired cleaner who can attest. Victim resided in the property 10/2014-8/2021. Disputed these charges with ******** who on 6/12/2023 says this will not reflect on credit report and there is nothing for me to pay. Now this property is telling other potential landlords that I owe a blance at this residence.

  Business response

  08/14/2023

   

   

  To Whom It May ******************************* you for reaching out to us regarding this dispute for ******************************************* for property 14274 Lasso Rock. We feel the information provided to you is not accurate, as we have already sent a dispute response dated October 2021 (attached)to the tenant with all the applicable and supporting documentation, photos and explanations for the charges in question and did not receive a response from the tenant after that. There were no other attempts made to resolve the dispute from the tenant, as she is still currently a tenant at a different property that we manage. 
  
  
  The information provided to the tenant regarding the credit reporting was misunderstood and miscommunicated by both parties. Ms. ******** asked if these items would be erased from the credit report if she made direct payments to us for the balance at 14274 Lasso Rock, and I responded that the charges would not show, and that the charges would only appear if she happened to owe a balance after the itemization was completed. 

  We Rent Homes' tenant history is reflected on their credit report as a part of their rental history whether they owe a balance or have great history. We apologize if that was miscommunicated.

  Also, any vendor We Rent Homes uses for repairs, cleanings or anything related to post move out by a tenant is not owned or run by We Rent Homes. We do not have anything to do with the fees or charges.

   

  Tenant *********** history with We Rent Homes:

  14274 Lasso Rock - balance of $1,256.73 still owed, currently in collections 
  2017 - 3 late payments July, September, October
  2018 - 3 late payments July, August, September
  2019 - 4 late payments July, September, October, November
  2020 - 2 late payments February, November 
  
  
  14508 Meadow Lawn - carrying balance of $462 for late fees
  2021 - 3 late payments October, November, December (received rental assistance payment during 11/2021 in the amount of $13,000, this payment covered Oct, Nov, Dec 2021 and Jan, Feb, March, April, May 2022 payments)
  2022 - 4 late payments July, August, November, December 
  2023 - 6 late payments January, February, April, May, June, ****************************** let us know if any further information is needed.

  *****************************

  We Rent Homes

  Customer response

  08/16/2023

   I am rejecting this response because:
  
  Another property and past rent payments has NOTHING to do with the fraudulent fees I was charged for the move out for Lasso Rock where I resided for 7 years.  I do have videos and witnesses, and even a current colleague of *********************** who advised me to let him know and show the video and agreed the fees I was charged was completely ridiculous. This was the final attempt for your company to make this right before I move to on to my next options. I did not take actions previously since I resided in one of your properties. 
  

  Business response

  08/18/2023

  In September 2021, this invoice and work completed was thoroughly reviewed with the appropriate vendor. This was almost 2 years ago that the review took place due to the tenant's original dispute. We will once again go line by line and photo by photo (from our walk through, and try to understand how the tenant, ***************************************, finds this unjustified. We are taking time away from the vendor completing other work but would like to make another review to settle this once and for all. I would like to remind all parties again that We Rent Homes is not the vendor and doesn't set the pricing of the vendor or their labor charges. We have also found their labor charges hourly to be in line with all other vendors we use. We will have to upload our findings once we have completed a third review. 

  Customer response

  08/27/2023

   I am rejecting this response because
  All the fees charged were exaggerated And fraudulent.

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