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ComplaintsforThe Toro Company, Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/17/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I bought a part and I want to return the part **** claims they issued the credit they sent me documents saying they issued to credit but my my credit card has never been credited the money so I have **** saying they sent it and then the credit card company saying they never got it I don't know who's making the mistake somebody is obviously Overlooking something because in the end I have not received the credit The credit card company has mentioned having Toro contact them about it I can't get anywhere with either of these places that's why I'm filing the complaint with the Better Business Bureau to help get this cleared up so I can get my refund and be on my way. I am attaching the original Better Business Bureau complaint with the credit card company so everything's right in the open I just want to get this resolved it's crazy that it takes this long and this much hassle just to get a refund of 134 bucksCustomer response
10/25/2022
From: ************************* <**********************>
Sent: Tuesday, October 25, 2022 4:33 PM
To: resolutions1 bbbelpaso.org <*********************************************>
Subject:No ibhave not heard from the company. Would you like me to call them. Or would you like to call them I can provide the number I have called. They have always talked
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.