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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I sold a house that I had a mortgage with. I sold the home a little over a year and they have not reported the change to my credit report. *** asked them a few time and they give me different answers. They have no problems reporting late payments but are refusing to have this taken off my history. Are you able to assist me with this issue.
Business response
03/12/2024
Dear Better Business Bureau,
We would like to inform you that we have spoken with the client in regards to their concerns and have successfully resolved the situation to their satisfaction. We are committed to providing excellent customer service and ensuring that all issues are addressed promptly.
Thank you for bringing this matter to our attention and please do not hesitate to reach out if there are any further questions or concerns.
Sincerely,
*********************, President ***** CEO Rocky Mountain Mortgage Co.Initial Complaint
11/13/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Date of interaction 11/13/2023 *********************** with the company provided horrible service and was rude. As a veteran local to the area I feel like no effort was made to help me with a resolution to my home buying needs. ******************* empathy and social skills. As for someone who served, I find it extremely offensive her lack of professionalism. If this is the quality of people your establishment hires I can surely make sure that no other veterans in the area attempt to do business with your agency.Business response
11/15/2023
From: ********************* <************************; **** Sent: Wednesday, November 15, 2023 1:53 PM**** To: ***************************** <******************>**** Cc: *********************** <**********************;; ************ bbbelpaso.org <*********************************************>; ******** bbbelpaso.org <*************************************************>; ********************* <******************************************>; **********************, MBA <********************;; ******************************* <************************;**** Subject: RE: You have a New Message from BBB Serving ******* *****, Consumer Complaint #********
Thank you *****,
I sent the client the attached email and received a response. Is there anything else that needs to be done?
Thank you,
******
Business response
11/15/2023
See attachment.
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.