ComplaintsforCharlie Clark Nissan

• Initial Complaint

  07/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On May 7, 2024, I took my Nissan Rogue that I just bought to Charlie Clark Nissan for service and to check a message on the instrument panel stating 'system unavailable''. The next day they called to tell me they did not see the message and that my car was ready for picke up. When I went to pick it up they told me some codes showed up and wanted my approval to check and clear the codes. I gave them the go ahead and they give me the average cost. I did not hear from them again until after a week. I called to ask about my car and when they told me that they have to run a program on the car to find out where a particular code was coming from. After another week, I called them and they said they have to change the steering wheel because they believe that they code was coming from the cruise control on the steering wheel and they cannot repair it except change the wheel. They wanted my approval and I agreed. At this point, the total cost had come up to $3133.59. I never heard back from them again until after three weeks I made several efforts to call them. I will call the staff who was handling my car, I left messages including text messages. Nobody got back with me. After a month, I went to the dealership and requested to take my car back and I wanted to speak with the manager. They left me waiting for two hours after which they sent the manager, *********************, to speak with me. I explained my dissatisfaction with the dealership, I demanded to take my car and leave. He apologized and requested that I give him the opportunity to make it up to me. He promised to update me every three days. I told him that weekly update will be good. It's been six weeks since then I have not heard from them. I have called, requested to speak with him texted him no response. I do not know the status of my car at this point. This is bad customer service and disrespectful at the list. I took it to the dealership without any cost drove well except for the dashboard message when I took it there.

• Initial Complaint

  01/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I turned my leased Infiniti in to Charlie Clark ******************* on November 9th, the day it "matured" and was due. I wait for over two hours and no one in the building had any idea how to intake my vehicle and "ground" it, meaning that alerted ****************, which is who I pay for the lease, not the dealership, that the vehicle had been turned in. Infiniti was not notified for 6 weeks and continued to send me monthly statements for me to pay, which of course is ludicrous because I had turned the vehicle in. Their staff is not helpful, not interested in doing their legal requirement and job, and the ** ************************* was rude, incompetent, and uncaring and to this day has not filed the "At Fault" Credit document that I have requested to ensure my credit is not hit. My credit has gone down 101 points because of this in a time I am trying to buy a house. I am beyond incensed and want as much retribution take as legally possible.

• Initial Complaint

  10/04/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Charlie Clark Nissan has been avoiding refunding an extended warranty cancellation check in an amount over ******* dollars. The issue has been ongoing since July 4 2023. They constantly lie saying the check is in the mail to which we never receive it. We have called multiple times and the accounting department constantly lies about having mailed the check out.

• Initial Complaint

  10/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On 9/13/2022, I dropped off my 2013 *** 128i for a leaking oil pan gasket. I was told the work plus diagnosis would 2 days. About 2 weeks later I had to go in person as every person who answered the phone would tell me different things about the car to include that the technician working on it had broken some timing components on the vehicle. I was then told that they didn't have the tools to repair the timing on my car, but that they had already ordered them along with some more gaskets and a valve cover. 1 week after that I was told that the tech had broken some oxygen sensors and that I would need to pay for it if my extended warranty refused to cover it. I explained that I would not be paying for their mistakes and after some back and forth they apologized and said they would pay for those repairs. On 10/10?2022, we went to pick up the car which would not start and had scratches and impacts all around which were not present in the original intake pictures that they had. At this point, once again, they apologized and told me that they would repair the damages. On 10/21/2022 I went to pick up the car and somehow now the car was starting, but there was new damages along the doors and hood. The paint they sprayed over the damages they were to repair was already cracking, peeling, dull and mismatched. My dashcam caught them speeding and hitting potholes ,at 70+ mph, in my car after their closing hours to which they said they were not responsible for what the body shop did therefore they would not be addressing that. The offered to pay for an estimate of my choice to repair the damages caused by their body shop but have told me that they feel the estimate to repair the work they did should be much lower than the estimate therefore they will not pay. In total they billed my extended warranty $4481.80 which includes the parts that they damaged and the labor to install the parts they broke, which is not what they had promised to do.

• Initial Complaint

  06/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On 5/24 I took my 2022 Nissan Murano I had newly purchased in for service due to the front driver-side drive was squeaking constantly, and to get repaired it has an area missing painting by the interior door frame on the driverside (the vehicle had ************** when I purchased the vehicle and I was told they would take care of it as part of the warranty). On that day I had my vehicle because they did not have an auto body shop and it would have to get sent to get the paint touch up. On 5/25 I was called by ***** with a diagnostics that the strut was the issue and would need to get replaced but for that, it would take 2 weeks for the part to get in. I was also told to follow up with my sales agent because the paint touch-up could not be done. The sales agent said it was minor and he would order a touch-up pen that would arrive in 3 weeks.I was advised to pick up the vehicle and they would call me back when the part and touch-up pen has arrived. I pick up my car that same day 5/25.On Saturday 6/4 I was called that the part had arrived and that they would transfer my call for scheduling, no one picked up I left a voice mail. No one returned my call. I called back on Monday 6/6 they scheduled me for service to have the strut replaced on 6/10. I was told it would be a 1-day service. My vehicle has been at the shop for a total of 6 days nothing has been done. I've left many msg for the supervisor to return my calls it is now 12:15pm and no one has called to give me a status update.But sure enough, when I went into the dealership to purchase my car they were bending over backward to get me into the car now, everyone is ignoring my request. It's pointless to be paying for a new car that I can not drive. And to be promised a tank of gas and have my car returned on "E". And when I told my sales agent ************************* 5/25 he said he would get my a tank of gas if I write a good review. This is ridiculous. I just want my car to be fixed and returned to me.

• Initial Complaint

  06/09/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I called the dealership on 5/18/22 about a car advertised on their site. The salesman said the price on the site is what we get and they do not add on or mark up their vehicles. We went in to the dealership on 5/20/22 to purchase the vehicle and they would not honor the price they advertised on their website. They claimed we needed special vouchers from Nissan for them to honor that price, and that the fine print on their website allows them to change the price of the vehicle to whatever they want and we just have to deal with it if we want the car. I have screenshots of the advertisement on their website as well as what they actually charged when went in. They are dishonest, sleazy, salesmen. The finance manger ******************* especially as he is the one coming up with all sorts of excuses as to why they would not honor their own advertised prices.

  Customer response

  06/08/2022

  Better Business Bureau:
  
  This letter is to inform you that Charlie Clark Nissan has carried out to my satisfaction the resolution it proposed for my complaint, filed on 5/23/2022 and assigned ID ********.
  
  Regards,
  
  

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