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ComplaintsforBelamour Party Hall
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Complaint Details
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Initial Complaint
10/04/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
On July 20th I and my mother met with ****** the owner of the H3135333831**31**3536H hall and agreed on a contract for a birthday H3135333831**31**3536H for my daughter. 96 people, 12 tables, 2 rectangular tables, and jumping balloon. Closer to the date of the event "***********; reached out to me if I had any questions, I thought I would add a nice decoration to where the cake was at and he told me that it would be $175 more. I agreed. We continued to make payments towards him through CashApp that which exceeded the contract agreement of $1514.41, I never heard anything from the owner he kept it all never said nothing. On the day of the H3135333831**31**3536H he did not fulfill the contract, there was no decorations, a friend of mine had to come in and make it for me, as well as no jumping balloon was at the hall. When I asked the **;Other owner**; why there was no jumping balloon, he then replied that the package we paid for did not have a jumping balloon included, I then went ahead and showed him what the package had, then he called ****************. I then discussed it with him and he assured me that someone would come by later to put the jumping balloon in. We did not get anyone at any time during the H3135333831**31**3536H and when I tried to reach out to him no answer from calls nor text messages till the end of the H3135333831**31**3536H he said he would refund me $100 for the trouble, yet he has not answered about the additional money paid and has been avoiding my text since 9/09/2023. I would like the additional payments to be reimbursed as well as the $175 for the decorations I did not get.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
1000 Diesel Dr Ste J
El Paso, TX 79907-3111
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.