ComplaintsforHunt Companies

• Initial Complaint

  04/27/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Eagle Heights at ***** *************************** ************************************************** Previously lived at **************** a property within this community. Moved out July 2022. Was wrongfully charged for August 2022 and threatened with collections. When I provided proof of their mistake they said I was owed a refund. I have received nothing. This community has not returned any of my calls or emails. I have been calling and emailing trying to resolve the overcharge and now the refund. I am repeatedly ignored. I was told back in January a check would be mailed to my new address in **; three months later...nothing and I am again being ignored.

  

  Business response

  05/10/2023

  Hi,
  
  On behalf of ******************** Properties, LLC (the Company), our records show that this matter has been resolved. As of January 2023, the Company issued a refund to the Complainant in the form of a check. The aforementioned refund check cleared with the bank as of April 11, 2023. Copies of the refund check and confirmation of its cleared status can be provided upon request. Based on this, the Company has considered this matter closed. Thanks!

  *******************************
  General Counsel

  Customer response

  05/19/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  

  The business states this was resolved in January but the refund was not received until April, three months after the resolution.  The business was negligent and repeatedly incorrect in their records/account management.  It is my belief that but for this complaint the business would not have complied with the resolution.

  Thank you to the BBB for your assistance.

• Initial Complaint

  03/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Beginning January 26th, we have had complaints in that a rodent was in the ceiling. Repeatedly the maintenance team had come out and informed me that there was "no way" for the squirrel to be in my attic. The Squirrel persisted, disrupting sleep. In February, the rodent broke through the ceiling in the master bedroom. This led to the maintenance team putting up a block. They put traps in an area that the rodent could not access and then persisted to tell me that there was no way the rodent was in the house. It took five visits for them to see that the master bedroom was cut off from the main crawl space, making all previous efforts moot. They sealed up the crawl space, assuring us that he was gone. We continued to hear the rodent, this time in a frenzy as it had discovered it was trapped. We were once again told that it would not be possible for the rodent to be loose in the space still. March 22nd, the house began to fill will a foul scent of death. maintenance once more came out, smelled around and said that there was no possible way he was up there- it must be an odour from the neighbours. We verified with the neighbours, they had no smell. It was at this point my husband went into the crawl space to find the rotting corpse, as no others would do so. After he found the location, he called for maintenance to once again come out. It took four men and five bags to render the body and contaminated area out. Though they did not clean from the putrefaction. This has lead to numerous migraines, sleepless nights, and three months of living in h*** I am asking for one month's rent in operations for the additional work and distress this has put on my family through lack of sleep, medical complications, or extensive cleaning.

  

  Business response

  04/12/2023

  Hi,
  
  On behalf of *********** Commonwealth Communities, LLC and *********** Property Managers, LLC (collectively, the Company), this matter has been resolved directly with the Complainant. The Complainant is pleased with the outcome and appreciative of the Companys effort regarding their concerns.  All parties have mutually agreed that this matter is considered closed. Thanks!

  *******************************
  General Counsel

  Customer response

  04/19/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  07/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I am requesting to be released from my lease without penalty with **** military properties on **********************. I have had multiple issues with getting things repaired and have actually had maintenance close work orders without work being done or without the repair being completed. My request has been sitting on someones desk for almost a month now. I am requesting someone reach out to me and tell me why it has not been approved. My leadership is involved and so is my housing advocate. I just want out of this lease so I can move on from my terrible experience with **** Housing.

  

  Business response

  07/07/2022

  This resident concern has been addressed and the resident has been offered a lease break without penalty or termination fees as of 7-7-22.

  Customer response

  07/07/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  06/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The company failed to provide an itemized list of repairs prior to moving out after they pre inspection was completed. We called and emailed several times. No yearly maintenance has ever been done on my home that wasnt an emergency. They would lie and sign the inspection list inside the home with false dates and times ( the garage door, heater and furnace) were all falsified as checked off when no work orders were ever done nor did they check to see the safety of those items. Upon moving out the final inspection we were told we would have to pay for flooring since we removed the previous carpeting due to mold ( which they refused to properly remove until we moved). As per our lease our flooring was over 8 years old and would be free of charge. They added **** worth of damages on their inspection after we moved. We were provided with the preinspection estimate a day after we moved out, preventing us from seeing and fixing items on the list. They quote ridiculous amounts to the tenants and keep their housing allotment plus whatever amount they can rack up after the tenants move across the country due to military orders. They abuse their positions knowing that their tenants wont be in the area to fight the false damages. The maintenance team is getting bonuses for fixing things quickly, when they sign off on the maintenance request and forget to actually complete the work order. They have been stealing from so many military families and pocketing bonuses left and right.

• Initial Complaint

  11/11/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My ************************** moved into **** Family Housing in ************ the last week of May 2021. Shortly after moving in I noticed bite marks that resembled *************** bites on my children. Then my *********** were bitten. I attributed our bite marks to spider bites because of the number of **************** in the home. At first we never saw what was biting us. I sat on the carpet one day & soon after I noticed my arm was irritated. I realized whatever was biting us was there as well. We called for someone to spray the house and we bought ******************** worked. My children started having bite marks across their faces and arms that resembled track ********* realized it may be something more. Never having experienced a bed bug infestation we thought we could treat it ourselves. Nothing we tried worked so we called the housing office and the moving company and neither party wanted to take responsibility for our bed bug issue. The moving company denied being the causation & the housing office accused my family of bringing the bed bugs into our home, which is offensive since we have never encountered anything of this nature until we moved into this home. The housing office sent an exterminator out to treat our home and we were informed it may take more than one treatment to eradicate the bugs. The treatment helped but did not rid us of the problem. So after a week we called the exterminator for the second treatment as discussed. When he arrived on yesterday he stated he could not spray the home because the work order was not signed. I contacted the housing office and was informed by Ms. ***** the interim manager that ****************** was on leave & did not sign the work order prior & no one in the office had the authority to do so. I contacted the central office & 3 priority tickets were placed to facilitate signage of the work order. The exterminator arrived again today & no work was signed. I am currently living in a hotel room until this situation is resolved.

  

  Business response

  01/18/2022

  Better Business Bureau of *******
  ******************************************************
  *******, ***** 79901
  
  Re:      Better Business Bureau Complaint #********, *********************
  To Whom It May ************** name is *******************************, and I am the Senior Vice President and Assistant General Counsel of Hunt Companies, **** (****). **** is in receipt of ************************** (**************) November 11, 2021 complaint (Complaint) filed with the Better Business Bureau (BBB) regarding the residential lease for the property located at **************************************************************************************** (the Property). This letter shall serve as Hunts response to the Complaint.
  **** prides itself on providing exceptional customer service and strives to make the rental as smooth and enjoyable as possible at each of its military communities,including the *********************** (Columbus). As exemplified herein, **** proactively responds to issues arising in its residential properties.
  **** was first informed of a potential bug infestation at the Property when ************* placed a pest control work order on September 2, 2021. The Property was promptly treated for reddish insects on September 8, 2021.
  On October 18, 2021, ************** placed a second pest control work order for the Property. On October 20, 2021, a pest control company confirmed that bed bugs were present in the Property. The pest control company provided ************** and her husband with a checklist of items that were required to be completed before the Property could be treated and the bed bugs eradicated. ******************************* Director for Columbus, ******* ******, informed ************** and her family that the checklist must be completed and the Property must be vacated for four (4) hours while the pest control company performed the work required to eradicate the bed bugs. ************** and her family were also informed by **** that they would be responsible for payment of the costs incurred by the pest control company because ************** confirmed that the bed bugs were not present in the Property when the family moved in.
  On October 27, 2021, the pest control company treated the Property for bed bugs.At that time, the pest control company confirmed that ************** and her family had not performed the necessary steps set forth in the checklist prior to completion of the beg bug treatment in the Property. In particular, the pest control company noted that there were boxes and other items on the floor, and that the family failed to vacate the Property for the required four (4) hours.For these reasons, the pest control company believed that the bed bug treatment would not be effective.
  Between October 27, 2021 and November 10, 2021, ************** informed **************** that bed bugs were still present in the Property. Pursuant to **************** request, *************** agreed to have Hunts maintenance supervisor assist the family to complete the checklist so that the bed bug treatment could be properly completed in the home. On November 10, 2021, the pest control company went to the Property to complete the treatment, but was unable to do so because a minor child was present in the home alone. On November 29, 2021, the pest control company successfully completed the bed bug treatment in the Property.
  The pest control company issued invoices for both treatments in the Property. The invoice for the treatment performed on October 27, 2021 was provided to ************* for payment. **** paid the second invoice for the treatment performed on November 29, 2021, even though ************** confirmed that the bed bugs were not present in the Property at the time the Young family moved in.
  We hope that the foregoing clarifies the facts surrounding the Complaint with the BBB, and reflects that **** actively and reasonably resolved the issues raised in the Complaint. Please contact me if you have any additional questions or concerns.
  Sincerely,
  

  *******************************
  Sr. Vice President and Assistant General Counsel
  Hunt Companies

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩