Business ProfileforJox Construction & Remodeling

To whom it may concern in the spring of 2021, we contracted Jox COnstruction and Remodeling to replace 30 plus windows. They started and finished replacing the windows in July 21, however, one window was scratched and they promised to replace it. In addition, i asked for a copy of the city inspection so i had it for my records post work. As of today, 20 Mar, 20 months past the original installation, the company has yet to replace the window, and we are still waiting on the city to inspect his work. I have 18 months of texts with the owner, **** *******, requesting updates, information, etc, and have yet to have this work completed. He has made promise after promise, and has yet to come thru. he has promised on multiple occasions a "new" contractor to install the window, which he has, but nothing has happened. His communication and sub contractor managment skills have something to be desired. i have asked that we set up a plan, normally the end of the previous week, and he rarely can play more than 2 days out. we then contracted him again ( at this point we were still waiting on the window) in the spring of 22, IOT replace a insurance resolved roof, that had hail damage. THe roof was completed in mid 22, In Aug 22, we had 2 serious leaks in my house, where our bedroom leaked (the scupper above room) and a significant leak in the dining room which water poured in whenever the rain came. The bedroom leak was identifed as the scupper not being sealed properly, and that took 4 months to fix ( found the contractor), and the dining room leak came from one of the windows in the bedroom. it took Jox until NOvember, and 2 different contractors to repair that. Then finally in Nov, we identifed the door that they replaced in Jul 21 has significantly shifted so i cant look it using the deadbolt. That door, identified in Nov 22, still hasnt been replaced but we get promises that it will occur. Jox blames not himself, but the pandemic and the lack of a work force