Business ProfileforRefrigeration Express

Refrigeration Express installed a Refrigerated Air system in my home on 7/21/23. Workers were working on roof, back yard, front yard and inside my home. I heard a very loud noise and noticed that a worker was throwing pieces of metal the old air conditioner from the roof on the front lawn. I immediately turned my cameras back on and noticed that another older worker said something to him. When I returned from the bank with payment in hand, the first thing I noticed was that there were 2 visible holes (approximately 2 quarter sizes) in my turf. The technician was wetting a yellow rag from my front water spout and had obviously tried to clean up a spill on the inside of the hallway where he was working on my dark wood floors. When he was ready to collect the cashiers check I had for $7,100 I showed him the damage to the turf, he said he could not respond to that, only a supervisor could. I told him to have a supervisor meet with me or call me first before I turned in the check. *****, the owner herself called me and said it was not fair for me not to pay her because they did a lot of work for just a little hole on the turf. I advised her that I have cameras and talked to my nephew who had just cleaned the yard 2 days before and ***** technician who had just sprayed the yard the day before and the damage was not there beforehand. She stated that she could send one of her employees (**************** who worked in construction before and knew how to install turf go fix it. Her employee (****************) did swing by, looked at the damage, he measured the are and the entire front yard and asked to see the extra turf that I advised I kept from the original turf that was installed approximately 3 years ago. He talked on the phone and then came back to ask to see the extra turf again and cut a piece from it to take with him. I advised him that the grass was with 15 year warranty, it was a very good job and I did not want a bad patchy looking job on there because it is in front of the door. He asked how much it cost and when it was originally installed. I gave him the wrong info because I did not remember off the top of my head but, found my receipts and turf warranty about an hour later. I sent pictures of receipt and warranty to *****. I texted her again and she stated she had contacted the original installers from the pictures that I sent here but had not heard back from them. I eventually contacted the installer myself after not hearing anything back and he said that he was charging $500 and sent me an invoice. I sent the invoice to ***** however, she said he needed to send it to the company name not my name and he told here he was charging her $345. I asked if I could look around for recommendations to see if I could find someone else because rain was in the forecast, I dont know if screening underneath the damaged turf was also affected and I dont want weeds to start growing in the middle of the turf once it starts to rain. She said that would be fine. Later. I asked if **************** did not feel confident to fix it and she said yes, he could fix it. She has been going back and forth with texts and not meeting expectations or her responsibility to damage her employees caused. It has already begun to rain on the damaged turf (possibly the screening underneath) and has not had the turf fixed as of 8/9/23. I would like to have the turf fixed or a $500 reimbursement from the damage her employees caused so that I can pay someone myself to fix my turf.