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Complaint Details
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Initial Complaint
09/22/2023
- Complaint Type:
- Order Issues
- Status:
- Resolved
Company does not return calls for service. The address listed in ********** is up for lease. Is this company out of businessBusiness response
09/23/2023
****************, I can understand your frustration, but as I have explained to you, we were overwhelmed by service calls requests due to the extreme hot weather that we were experiencing.
We are very well in business, just decided to change the location of our office.
Until we find a permanent location, please contact ** my email at ****************************************.
Initial Complaint
08/09/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I have had issues with my solar panel system and this is not the first time. Solar Solutions always takes a very long time to respond to my request. This time around I noticed my system was not generating solar power sometime in June. The system must have been not working for a while as my June ******* Electric bill was high. I reached out to Solar Solutions via email on July 7th and to the date, no one has been out to my house to fix the issue. I am stuck paying the financing for the solar system and also stuck paying for high electric bills and I find this completely unacceptable.Business response
10/06/2023
Solar Solutions is in business since 2006, and one of the reasons is our customer service and customer care.
First, ************************ system is now up and running.
I had apologized for the long delay, due to the extreme hot weather that our area experienced and caused a lot of service calls that were requested at the same time, while at the same time we have lost a few of our employees.
Again, my apologies, and we will do our best to improve our response time.
*****************
President
Business response
10/06/2023
Date Sent: 10/6/2023 7:38:03 AMSolar Solutions is in business since 2006, and one of the reasons is our customer service and customer care.
First, ************************ system is now up and running.
I had apologized for the long delay, due to the extreme hot weather that our area experienced and caused a lot of service calls that were requested at the same time, while at the same time we have lost a few of our employees.
Again, my apologies, and we will do our best to improve our response time.
*****************
President
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Contact Information
645 Wallenberg Dr Ste A1
El Paso, TX 79912-5739
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.