ComplaintsforSun City Solar Solutions
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Complaint Details
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Initial Complaint
04/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Sun city solar solutions came to my house to explain the benefits of installing solar panels. This included a tax credit, professional and timely work. To begin with I was never given reasonable notice of when the workers would be arriving at my house. I explained where I wanted the panels installed and this was ignored the workers began installing on the wrong side of the home, over 60 roof tiles were broken during the process of installation, now that the panels are installed for over a month I am still unable to utilize them due to the drawn plans not matching the work done ******* electric will not allow the panels to be turned on until this is corrected by Sun City Solutions I have been harassed to sign documents that the work is complete so the company can be paid when the work has not been completed after consulting with my tax advisor come to find out I do not qualify for the tax credit due to my income this was never told to me during the first consultation I have been lied to by sun city solutions throughout this whole process and still unable to use the promised productBusiness response
04/21/2022
We in fact touch base with the Homeowners regarding their concern. And acknowledge them on the fact that we are the installer, and we do not represent the sales company in this case Omicron Solar Solutions. Therefore we clarify the misunderstanding. And also explain to the homeowners how we went the extra mile by repairing the damage roof tile caused by another company for customer satisfaction. After speaking to them we are both in good terms since we clarify the miscommunication.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.