ComplaintsforEp Car Guys
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Complaint Details
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Initial Complaint
02/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a vehicle with them that had not passed inspection 8/2023. I had to take it back to get inspected after. I unfortunately signed as is while in desperate need. The car began to give out on me shortly after and they took it in to get inspected twice, the second time they stated to do a transmission flush. After the issue continued, they gave me a warranty and sent me to *********** to get fixed. The warranty company denied it and the car lot has had my vehicle since December of 2023. They contacted me in January to let me know my car was almost ready. To later get notified that they had come to conclusion that it would be cheaper to get me into another vehicle. ****** at the car lot said it would be about 4500 to get fixed. Fast forward to Friday 2/16 where they had me look at the other vehicle. The car was to be sold at ***** and they raised the car value to ***** and blamed the bank. According to them due to the bad credit- the bank was demanding they raise the car value for me to get approved. They were giving me a trade in value of 6000 but also charging it on the ***** total. I denied and they said theyd cut me a check to get it fixed. They want to give me 1700 when the cheapest quote I received was 5500. They didnt even put the amount I used as a deposit towards the trade in either! I am a single mother of three and really need help getting this issue resolved. I understand they tried helping me when I first went in to get a vehicle- but now they are taking advantage at the fact that they sold me a car that didnt even get inspected until after it was sold. This time around I educated myself as to what entails to buy/trade a vehicle to not have another problem and it seems like they didnt like that they couldnt make more money from me that now they are refusing to do as they had promised and that is fix the vehicle. I have the quote from *********** where they originally sent me, and screen shots of out conversations.Customer response
02/23/2024
I just picked up the vehicle yesterday, and today I took it in to get checked In hopes the the vehicle could be fixed for cheaper and was noticed that the dry shaft is missing and according to the mechanic, its been recently removed. Why would EP Car Guys need to remove the shaft? I would really like to know.
I was also given Ronnies number to be able to pick up the check they supposedly had for me of 1700- which I was planning to use towards fixing my car and ****** has not answered or texted back.
At this point I feel the best solution to my problem is seeing how much another car dealership gives me for the car to be able to option a more reliable vehicle for my children and I. Can someone please guide me as to what I can do. I dont k ow if whether to wait for a response or seriously try to trade it in even if I get negative equity as long as I get something more safe and reliable for my children and i
Customer response
02/24/2024
I have tried to contact ****** regarding the check they had said I would be given. And they decided to say no due to me reporting then to BBB. The mechanic also noticed that my power steering was being held by wires! When I told him he said it was a used car.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.