Business ProfileforLa Casita Used Cars

Real bad customer service, and will take advantage of you at all costs they sold me a car with the value of 3 thousand dollars for 13 thousand dollars Not even 6 months later it broke down on me my starter has gone out 3 times they refused to fix it due to the starter missing bolts claiming that once there was missing parts I would have to fix it at my own cost, ** *** ** *** **** *** *** ********* ** ******** ** *** ****** ****** would not recommend this dealership to anyone

We apologize for the negative experience you've had with us, and we truly appreciate your feedback. It is essential for us to address and learn from our customers' concerns to improve our services. First and foremost, we want to apologize for any inconvenience caused by the issues with your car. Your satisfaction is our top priority, and we take the reliability of our vehicles very seriously. We understand the frustration you must have felt when your car broke down, and we regret any inconvenience it may have caused. Regarding the pricing of the vehicle, we want to assure you that transparency is crucial to us. We make every effort to offer competitive and fair pricing on all our cars. However, we understand that you feel this was not the case with your purchase, and we would like to investigate the matter further to see if there was any misunderstanding. Regarding the starter issue, we take all warranty claims seriously and do our best to address them promptly. We apologize if you felt that we did not handle the situation appropriately. We will review our procedures to ensure that we provide clearer explanations of warranty coverage in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in La Casita Used Cars.