ComplaintsforMMS Enterprises/Pella Windows & Doors Southwest
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/14/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
Pella installed a door and 2 windows in my master bedroom in April 2022. The installer did not leave my security system wires exposed for my security system company to reconnect alarm. I spoke to installer and he was supposed to come the first Friday in May. He never showed. Ive called many times and they cant find the installer or just ignore my voicemails. Please help me find a solution. Thank you.Customer response
11/04/2022
Duplicate Complaints:
ComplaintID: 18350720 - 11/2/2022 6:26:59 PMProblem:
This is my second request for help with resolving an issue with Pella. They installed a door and 2 windows and made the mistake of leaving the wires for my security system in the walls. Spoke to installer and he agreed he made the mistake and scheduled to come in *** to fix the problem. He never came and Pella has yet to resolve the issue or even called me back. Please help. Thank you.Desired Resolution: Finish the JobBusiness response
11/04/2022
*******************************,
I sincerely apologize this has not been resolved! I am newer to the company, so this is my first time seeing this complaint. I have already spoken with my team in *******, our installer is in your area so is going to call you immediately to set up a time to resolve this. I am staying in communication with them to make sure this does get resolved as soon as possible. If you have any questions, please feel free to contact me via email ************************************ Have a wonderful day and again, I sincerely apologize for this inconvenience.
-***********************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
6703 N Mesa St
El Paso, TX 79912-4403
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.