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Find a Location

Maddog Masonry has 1 locations, listed below.

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    Business ProfileforMaddog Masonry

    Mason Contractors

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    4474 S Flores Rd., Elmendorf, TX 78263
    BBB File Opened:
    9/1/2021
    Years in Business:
    7
    Business Started:
    3/1/2017
    Type of Entity:
    Sole Proprietorship
    Business Management
    • Ms. Erica Bonanno, Owner
    Contact Information

    Principal

    • Ms. Erica Bonanno, Owner

    Customer Contact

    • Ms. Erica Bonanno, Owner

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/27/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    In March of 2020 we entered into a contract originally quoted ****** to build a backyard oasis with the main representative from the company Maddog Masonary. As the project went we were promised completion dates that were never met and we worked with the company to alter the plans to materials they said they were able to get. I was very trusting with them based on their original pledge of family values and I extended an understanding to them that expands currently 2 years and 10 months after the project started.They made errors in design of our project which damages our house and the property of our neighbor that they said they would repair and never have. In addition the left stones pilled in our yard creating a giant crater and pour excess concrete into a flower, mulch bed. The splattered concrete onto the side of our house and promised to clean it up but never have. They damaged facia boards, satellite dish and gutters because of a faulty design and products they admitted they were not familiar with. I have chains of emails of promises that they would they would come out and fix the damages and finish the project and then they would not show. I would have to call them and they would appear to be searching for excuses. I took days off of work because of the plans they established to work on the project and they would not show and not return communication. Lately, in the past several months they would arrange to come and work on our project and then come up with excuses why a repair on someone elses project was more pressing. I explained to them that the expose electrical and sharp objects due to the state of unfinished project has been a hazard for our toddler and other families will not bring their kids over to our house because of this. Told me to just tell the toddlers not to touch it. I am not only out the money, deappreciation to our house, damage to our house but mainly the loss of possible memories with our family which is why we started this project.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Rudy

    1 star

    09/01/2021

    Horrible customer service. I've spent over $8000 dollars on my outdoor kitchen. Project started August 8th of last year and all I have is stone stacked on top of each other, a few connections and a sink and fridge. Waiting over a year for them to do my granite. Very untrustworthy and make false promises. They refuse to return my money and have literally made *************** for not completing. There word means nothing as I have come to find out. Many broken promises and excuses. Please stay away from this company. They will screen your call and make excuses why they couldn't answer until you threaten to report there actions. Stay away!

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